Game configuration failure on EASHL
What is going on? It’s happening to me and all my friends, I’d say 8 of the last 10 games we’ve played, one of us have lagged out at the start of the game with “Game Configuration Failure” and then the game doesn’t even count? What is happening? How is this not fixed?
Not Able to start the Game
I play NHL25 on the Xbox Series S and I am not able to start the game anymore. For about a Week or two, I am not able to open the game anymore. I tried reinstalling the game several times and it didn’t seem to help in anyway. I do not get any error messages, the game just closes itself after the starting screen. Is there anyway to fix that, so that I am able to play again?Wrongly Suspended
I was wrongly suspended for no reason. I was having a nhl25 party with 30 people and spent over $1500 on food and drink. We couldn’t get into nhl25 because I was wrongly suspended and wasted a bunch of the food and drink I bought. I believe compensation of at least 3 million coins is well worth what I went through. I know this is a large company and I’m nothing to them but I’m a person who was wronged and deserves compensation! The writing beneath is from EA admitting their mistake. Please make it correct! Hello, We might have incorrectly flagged your account for breaking our rules. WE HAVE FINISHED REVIEWING YOUR ACCOUNT AND REVERSED ANY ACTION THAT MIGHT HAVE BEEN APPLIED INCORRECTLY. THANKS FOR STICKING WITH US WHILE WE CONTINUE TO IMPROVE OUR PROCESSES. HERE'S WHY: To promote a fun and fair NHL experience for all players, we have processes in place to identify and action on players who break our rules. Sometimes, an account might get flagged incorrectly. YOU CAN NOW CONTINUE PLAYING NHL AS NORMAL. EA'S RULES Breaking our rules damages the experience for you and other players. Help us keep our games fun and fair for everyone by getting to know our rules. • Play by the EA rules https://help.ea.com/help/faq/play-by-the-ea-rules/ • Our User Agreement, which is what you agree to when you make an EA Account https://www.ea.com/terms-of-service • Rules of Conduct https://www.ea.com/legal/user-agreement#rules-of-conduct ANY QUESTIONS? If you think we sent this to you by mistake, you can get in touch with our Terms of Service team. Learn how to reach out to them in our article on EA Help: • Contact Us https://help.ea.com/help/account/information-about-banned-or-suspended-accounts/ If you need technical assistance, please contact EA Help. This email is sent by Electronic Arts Inc. To view our complete Privacy & Cookie Policy and to contact Electronic Arts Inc. go to https://www.ea.com/legal/privacy-portal or write to: Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065. © 2025 Electronic Arts Inc. About Us | Privacy and Cookie Policy | User Agreement | Legal Hello, We might have incorrectly flagged your account for breaking our rules. WE HAVE FINISHED REVIEWING YOUR ACCOUNT AND REVERSED ANY ACTION THAT MIGHT HAVE BEEN APPLIED INCORRECTLY. THANKS FOR STICKING WITH US WHILE WE CONTINUE TO IMPROVE OUR PROCESSES. HERE'S WHY: To promote a fun and fair NHL experience for all players, we have processes in place to identify and action on players who break our rules. Sometimes, an account might get flagged incorrectly. YOU CAN NOW CONTINUE PLAYING NHL AS NORMAL. EA'S RULES Breaking our rules damages the experience for you and other players. Help us keep our games fun and fair for everyone by getting to know our rules. • Play by the EA rules https://help.ea.com/help/faq/play-by-the-ea-rules/ • Our User Agreement, which is what you agree to when you make an EA Account https://www.ea.com/terms-of-service • Rules of Conduct https://www.ea.com/legal/user-agreement#rules-of-conduct ANY QUESTIONS? If you think we sent this to you by mistake, you can get in touch with our Terms of Service team. Learn how to reach out to them in our article on EA Help: • Contact Us https://help.ea.com/help/account/information-about-banned-or-suspended-accounts/ If you need technical assistance, please contact EA Help. This email is sent by Electronic Arts Inc. To view our complete Privacy & Cookie Policy and to contact Electronic Arts Inc. go to https://www.ea.com/legal/privacy-portal or write to: Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065. © 2025 Electronic Arts Inc. About Us | Privacy and Cookie Policy | User Agreement | LegalNhl25 errors are getting ridiculous
I have submitted hundreds of error reports, I am unable to complete games online or offline in HUT. Game freezes and I have to close and submit a report that I assume at this point goes absolutely nowhere. Myself and both my kids are to the point now where it’s unable to be played. The help chat on EA sports was completely useless and told me there was nothing wrong with my account or the download of nhl25…. So there is nothing they can do….. only thing I can think to try is the disk version but I don’t feel it’s fair to purchase the game again when the initial purchase is garbage.
Server Issues
I have been unable to start the game for 3 days now. Every time I start the game on my PS5 it goes to the title screen, then it tries to load and I get the message that recording is paused because I entered a blocked scene, and then it just crashes and I get a white screen with a black dialogue box that says it cannot connect to the servers.
