Online Versus Error
Can’t play any online games. Keep getting Failed to Retrieve Data with an error code.
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHey there. Try power cycling your console by holding in the power button until it turns off. Restart and try again. Let me know if you still get the error or not. If you do, report back with which console you're on. Thanks!
Im having exact same problem and i restarted my console but still doesnt work. Im playing on ps5
Did what you asked and it’s the same outcome.
the error message pops up about 10 seconds into finding an opponent.
im on PS5- EA_Aljo
Are you able to find an opponent and then the crash happens 10 seconds later or is it happening during the search?
Try deleting the personal saved data for NHL 25. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 25 and delete the saved data.deleted all saved data.
error code still appears.
9/10 times I don’t match with anyone before the error message pops up. But when I do, the lost connection to player message pops up.