connectivity

147 Topics

Reconnection for teen online play
Re-purchased the Playstation Plus for online play. My son has an EA ID however the email address used is unknown & no cell phone at that time in 2023. I can access online play with no concerns but his continues to show connection issues when sending a request to me to join & no access to obtain his EA ID as it shows the same series of screens. He was playing online just 5 weeks ago so I really don't know what is the issue regarding the ability to access online play again with his friends.
mooseellee
2 days ago Place NHL 25 Technical Issues
11Views
0likes
2Comments
World of Chel Error
Getting “error failed to retrieve data; please try again later” everytime I try to load up world of chel. The whole menu system is also very slow.
lgt9r7i9jjmn
4 days ago Place NHL 25 Technical Issues
79Views
1like
1Comment
Error when trying to open World of Chel
When opening world of CHEL i get an error saying ”ERROR: fetching information failed, try again later” I have restarted my game and console multiple times, but it wont let me in. Please help.
Solved
VaId3
4 days ago Place NHL 25 Technical Issues
3.6KViews
4likes
103Comments
Poor connection and no help
For 2 days I have had poor connection to ea servers, I've try all the normal thing to straighten this out to no luck. Reached out ea for help and they tell me go on the forum so they can look in to it. This is no help as well seeing my hut record went from 49-29-9 too 49-50-10 since this issue started cause me to drop in rank and lose games in the hut championship. The help line through ea is use less and not only will I miss out on rewards from the warp speed event but I'm sure to miss out on hut championship rewards as well.
mattsslider
8 days ago Place NHL 25 Technical Issues
161Views
0likes
26Comments
EA Servers down?
Nothing to say, trying to connect to World of Chel and it gives me the error that the servers are down. Any ETA when they'll be back up?
Solved
randolfklemola
10 days ago Place NHL 25 Technical Issues
41Views
0likes
1Comment
Network connection error
For the last 2 weeks I’ve been unable to connect whenever I try to play nhl 25 on my Xbox series x it just gives the notification in game as soon as I load into the menu even tho my internet works fine even with other online games Ive read some other threads where people have had similar problems and I’ve tried to follow the advice they’d been given. I’ve restarted my Xbox, completely shut it off, unplugged it, cleared my MAC address, removed the game from quick resume, cleared the saved data, deleted and re installed the game and nothing has worked. Restarting the router isn’t an option unfortunately since I live in a college dorm and don’t have access to it. The wifi works fine for everything that’s not a ea sports game but it’s worth mentioning this problem started right when I moved in and started using the wifi here. I also seem to have the same problem with madden 25 but again not any other games besides madden 25 and nhl 25. Would really appreciate some input I’m completely lost on how why or what to do. I’d be grateful for any kind of advice thank you.
Ryan200511r
10 days ago Place NHL 25 Technical Issues
71Views
0likes
7Comments
NHL 25 configuration error
Every other woc game kicks me out. Still yet to find a solution to this…. its ruining the whole experience that we paid good money for. Have to reset app or it’s going to error every time. As soon as timer reaches zero when matched up error disconnects me out of game. This error is as common as every other game
xarr-13
16 days ago Place NHL 25 Technical Issues
607Views
1like
23Comments
Can't download or save new roster
I can't download or save ea sports official roster downloads even after deleting all my previous saves roster downloads I keep getting error message failed to save your roster could not be saved because you have reached the maximum number of roster saves. You will need to delete a roster before you can create another one....mind you I mentioned I've already deleted all my rosters and I can't download new rosters or save them.
cmz48278
16 days ago Place NHL 25 Technical Issues
20Views
0likes
2Comments
Network connection issue
I still can't get online access to ea sports NHL 25 server for Xbox it's been at least 2 weeks. I've been trying everyday just wanted to download a new trade deadline roster but I keep getting the Network connection issue error message.
cmz48278
16 days ago Place NHL 25 Technical Issues
59Views
0likes
4Comments
Trial Permission could not be found found for this user
I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine
iCaamr
20 days ago Place NHL 25 Technical Issues
3.1KViews
7likes
111Comments

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for teen online play","conversation":{"__ref":"Conversation:conversation:12069575"},"id":"message:12069575","revisionNum":1,"uid":12069575,"depth":0,"board":{"__ref":"Forum:board:nhl-25-technical-issues-en"},"author":{"__ref":"User:user:5473411"},"metrics":{"__typename":"MessageMetrics","views":11},"postTime":"2025-03-31T16:45:17.020-07:00","lastPublishTime":"2025-03-31T16:45:17.020-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Re-purchased the Playstation Plus for online play. My son has an EA ID however the email address used is unknown & no cell phone at that time in 2023. I can access online play with no concerns but his continues to show connection issues when sending a request to me to join & no access to obtain his EA ID as it shows the same series of screens. He was playing online just 5 weeks ago so I really don't know what is the issue regarding the ability to access online play again with his friends. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"504","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12068727":{"__typename":"Conversation","id":"conversation:12068727","topic":{"__typename":"ForumTopicMessage","uid":12068727},"lastPostingActivityTime":"2025-03-31T12:52:42.164-07:00","solved":false},"User:user:5472939":{"__typename":"User","uid":5472939,"login":"lgt9r7i9jjmn","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5472939"},"ForumTopicMessage:message:12068727":{"__typename":"ForumTopicMessage","subject":"World of Chel Error","conversation":{"__ref":"Conversation:conversation:12068727"},"id":"message:12068727","revisionNum":2,"uid":12068727,"depth":0,"board":{"__ref":"Forum:board:nhl-25-technical-issues-en"},"author":{"__ref":"User:user:5472939"},"metrics":{"__typename":"MessageMetrics","views":79},"postTime":"2025-03-31T12:47:07.732-07:00","lastPublishTime":"2025-03-31T12:51:34.207-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Getting “error failed to retrieve data; please try again later” everytime I try to load up world of chel. The whole menu system is also very slow. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"148","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11897067":{"__typename":"Conversation","id":"conversation:11897067","topic":{"__typename":"ForumTopicMessage","uid":11897067},"lastPostingActivityTime":"2025-03-31T12:50:24.120-07:00","solved":true},"User:user:5345447":{"__typename":"User","uid":5345447,"login":"VaId3","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"id":"user:5345447"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTg5NzA2Ny0yVG1lTGQ?revision=2\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTg5NzA2Ny0yVG1lTGQ?revision=2","title":"image.jpg","associationType":"BODY","width":4032,"height":3024,"altText":""},"ForumTopicMessage:message:11897067":{"__typename":"ForumTopicMessage","subject":"Error when trying to open World of Chel","conversation":{"__ref":"Conversation:conversation:11897067"},"id":"message:11897067","revisionNum":2,"uid":11897067,"depth":0,"board":{"__ref":"Forum:board:nhl-25-technical-issues-en"},"author":{"__ref":"User:user:5345447"},"metrics":{"__typename":"MessageMetrics","views":3594},"postTime":"2025-02-14T04:28:29.996-08:00","lastPublishTime":"2025-02-14T09:15:26.328-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When opening world of CHEL i get an error saying ”ERROR: fetching information failed, try again later” I have restarted my game and console multiple times, but it wont let me in. Please help. \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"207","kudosSumWeight":4,"repliesCount":103,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTg5NzA2Ny0yVG1lTGQ?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12034174":{"__typename":"Conversation","id":"conversation:12034174","topic":{"__typename":"ForumTopicMessage","uid":12034174},"lastPostingActivityTime":"2025-03-27T15:32:52.865-07:00","solved":false},"User:user:306910":{"__typename":"User","uid":306910,"login":"mattsslider","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:306910"},"ForumTopicMessage:message:12034174":{"__typename":"ForumTopicMessage","subject":"Poor connection and no help","conversation":{"__ref":"Conversation:conversation:12034174"},"id":"message:12034174","revisionNum":1,"uid":12034174,"depth":0,"board":{"__ref":"Forum:board:nhl-25-technical-issues-en"},"author":{"__ref":"User:user:306910"},"metrics":{"__typename":"MessageMetrics","views":161},"postTime":"2025-03-21T09:54:55.851-07:00","lastPublishTime":"2025-03-21T09:54:55.851-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" For 2 days I have had poor connection to ea servers, I've try all the normal thing to straighten this out to no luck. Reached out ea for help and they tell me go on the forum so they can look in to it. This is no help as well seeing my hut record went from 49-29-9 too 49-50-10 since this issue started cause me to drop in rank and lose games in the hut championship. The help line through ea is use less and not only will I miss out on rewards from the warp speed event but I'm sure to miss out on hut championship rewards as well. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"540","kudosSumWeight":0,"repliesCount":26,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12046490":{"__typename":"Conversation","id":"conversation:12046490","topic":{"__typename":"ForumTopicMessage","uid":12046490},"lastPostingActivityTime":"2025-03-25T12:18:23.623-07:00","solved":true},"User:user:270257":{"__typename":"User","uid":270257,"login":"randolfklemola","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:270257"},"ForumTopicMessage:message:12046490":{"__typename":"ForumTopicMessage","subject":"EA Servers down?","conversation":{"__ref":"Conversation:conversation:12046490"},"id":"message:12046490","revisionNum":1,"uid":12046490,"depth":0,"board":{"__ref":"Forum:board:nhl-25-technical-issues-en"},"author":{"__ref":"User:user:270257"},"metrics":{"__typename":"MessageMetrics","views":41},"postTime":"2025-03-25T11:31:28.229-07:00","lastPublishTime":"2025-03-25T11:31:28.229-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Nothing to say, trying to connect to World of Chel and it gives me the error that the servers are down. Any ETA when they'll be back up? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"138","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12035906":{"__typename":"Conversation","id":"conversation:12035906","topic":{"__typename":"ForumTopicMessage","uid":12035906},"lastPostingActivityTime":"2025-03-25T10:48:02.077-07:00","solved":false},"User:user:5450417":{"__typename":"User","uid":5450417,"login":"Ryan200511r","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"id":"user:5450417"},"ForumTopicMessage:message:12035906":{"__typename":"ForumTopicMessage","subject":"Network connection error","conversation":{"__ref":"Conversation:conversation:12035906"},"id":"message:12035906","revisionNum":1,"uid":12035906,"depth":0,"board":{"__ref":"Forum:board:nhl-25-technical-issues-en"},"author":{"__ref":"User:user:5450417"},"metrics":{"__typename":"MessageMetrics","views":71},"postTime":"2025-03-21T22:35:39.283-07:00","lastPublishTime":"2025-03-21T22:35:39.283-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" For the last 2 weeks I’ve been unable to connect whenever I try to play nhl 25 on my Xbox series x it just gives the notification in game as soon as I load into the menu even tho my internet works fine even with other online games Ive read some other threads where people have had similar problems and I’ve tried to follow the advice they’d been given. I’ve restarted my Xbox, completely shut it off, unplugged it, cleared my MAC address, removed the game from quick resume, cleared the saved data, deleted and re installed the game and nothing has worked. Restarting the router isn’t an option unfortunately since I live in a college dorm and don’t have access to it. The wifi works fine for everything that’s not a ea sports game but it’s worth mentioning this problem started right when I moved in and started using the wifi here. I also seem to have the same problem with madden 25 but again not any other games besides madden 25 and nhl 25. Would really appreciate some input I’m completely lost on how why or what to do. I’d be grateful for any kind of advice thank you. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1092","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5005892":{"__typename":"Conversation","id":"conversation:5005892","topic":{"__typename":"ForumTopicMessage","uid":5005892},"lastPostingActivityTime":"2025-03-19T11:23:52.340-07:00","solved":false},"User:user:272957":{"__typename":"User","uid":272957,"login":"xarr-13","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"id":"user:272957"},"ForumTopicMessage:message:5005892":{"__typename":"ForumTopicMessage","subject":"NHL 25 configuration error","conversation":{"__ref":"Conversation:conversation:5005892"},"id":"message:5005892","revisionNum":1,"uid":5005892,"depth":0,"board":{"__ref":"Forum:board:nhl-25-technical-issues-en"},"author":{"__ref":"User:user:272957"},"metrics":{"__typename":"MessageMetrics","views":607},"postTime":"2024-11-02T15:17:43.664-07:00","lastPublishTime":"2024-11-02T15:17:43.664-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Every other woc game kicks me out. Still yet to find a solution to this…. its ruining the whole experience that we paid good money for. Have to reset app or it’s going to error every time. As soon as timer reaches zero when matched up error disconnects me out of game. This error is as common as every other game ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"315","kudosSumWeight":1,"repliesCount":23,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12024126":{"__typename":"Conversation","id":"conversation:12024126","topic":{"__typename":"ForumTopicMessage","uid":12024126},"lastPostingActivityTime":"2025-03-19T08:00:04.830-07:00","solved":false},"User:user:2460110":{"__typename":"User","uid":2460110,"login":"cmz48278","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"id":"user:2460110"},"ForumTopicMessage:message:12024126":{"__typename":"ForumTopicMessage","subject":"Can't download or save new roster","conversation":{"__ref":"Conversation:conversation:12024126"},"id":"message:12024126","revisionNum":1,"uid":12024126,"depth":0,"board":{"__ref":"Forum:board:nhl-25-technical-issues-en"},"author":{"__ref":"User:user:2460110"},"metrics":{"__typename":"MessageMetrics","views":20},"postTime":"2025-03-18T15:39:18.417-07:00","lastPublishTime":"2025-03-18T15:39:18.417-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I can't download or save ea sports official roster downloads even after deleting all my previous saves roster downloads I keep getting error message failed to save your roster could not be saved because you have reached the maximum number of roster saves. You will need to delete a roster before you can create another one....mind you I mentioned I've already deleted all my rosters and I can't download new rosters or save them. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"431","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12011306":{"__typename":"Conversation","id":"conversation:12011306","topic":{"__typename":"ForumTopicMessage","uid":12011306},"lastPostingActivityTime":"2025-03-19T07:36:09.042-07:00","solved":false},"ForumTopicMessage:message:12011306":{"__typename":"ForumTopicMessage","subject":"Network connection issue","conversation":{"__ref":"Conversation:conversation:12011306"},"id":"message:12011306","revisionNum":1,"uid":12011306,"depth":0,"board":{"__ref":"Forum:board:nhl-25-technical-issues-en"},"author":{"__ref":"User:user:2460110"},"metrics":{"__typename":"MessageMetrics","views":59},"postTime":"2025-03-15T09:32:22.883-07:00","lastPublishTime":"2025-03-15T09:32:22.883-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I still can't get online access to ea sports NHL 25 server for Xbox it's been at least 2 weeks. I've been trying everyday just wanted to download a new trade deadline roster but I keep getting the Network connection issue error message. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"238","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11911184":{"__typename":"Conversation","id":"conversation:11911184","topic":{"__typename":"ForumTopicMessage","uid":11911184},"lastPostingActivityTime":"2025-03-15T10:05:23.194-07:00","solved":false},"User:user:5355060":{"__typename":"User","uid":5355060,"login":"iCaamr","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"id":"user:5355060"},"ForumTopicMessage:message:11911184":{"__typename":"ForumTopicMessage","subject":"Trial Permission could not be found found for this user","conversation":{"__ref":"Conversation:conversation:11911184"},"id":"message:11911184","revisionNum":2,"uid":11911184,"depth":0,"board":{"__ref":"Forum:board:nhl-25-technical-issues-en"},"author":{"__ref":"User:user:5355060"},"metrics":{"__typename":"MessageMetrics","views":3052},"postTime":"2025-02-18T17:58:22.978-08:00","lastPublishTime":"2025-02-18T18:03:35.467-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"172","kudosSumWeight":7,"repliesCount":111,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1742916204000","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation 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