Forum Discussion

Mattsog84's avatar
Mattsog84
New Rookie
2 months ago

Online Versus Error

Can’t play any online games. Keep getting Failed to Retrieve Data with an error code. 
connectivity
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 months ago

Hey there. Try power cycling your console by holding in the power button until it turns off. Restart and try again. Let me know if you still get the error or not. If you do, report back with which console you're on. Thanks!

Mattsog84's avatar
Mattsog84
New Rookie
2 months ago

Did what you asked and it’s the same outcome. 
the error message pops up about 10 seconds into finding an opponent. 
im on PS5

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Are you able to find an opponent and then the crash happens 10 seconds later or is it happening during the search?

    Try deleting the personal saved data for NHL 25. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 25 and delete the saved data.

    • Mattsog84's avatar
      Mattsog84
      New Rookie
      2 months ago

      deleted all saved data. 
      error code still appears. 
      9/10 times I don’t match with anyone before the error message pops up. But when I do, the lost connection to player message pops up. 

      • Alluninja's avatar
        Alluninja
        Seasoned Newcomer
        2 months ago

        My started working in champ

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