Online Versus Error
Can’t play any online games. Keep getting Failed to Retrieve Data with an error code.
Forum Discussion
Did what you asked and it’s the same outcome.
the error message pops up about 10 seconds into finding an opponent.
im on PS5
EA_Aljo
Community Manager
Community ManagerAre you able to find an opponent and then the crash happens 10 seconds later or is it happening during the search?
Try deleting the personal saved data for NHL 25. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 25 and delete the saved data.
deleted all saved data.
error code still appears.
9/10 times I don’t match with anyone before the error message pops up. But when I do, the lost connection to player message pops up.My started working in champ
- EA_Aljo
Are you still experiencing this in Online Versus?
Not sure if this helps but even though it displays my username on the top right of the screen, the Play Online Versus screen doesn’t. And it has a default profile picture rather than my usual profile picture