Forum Discussion

Mattsog84's avatar
Mattsog84
Seasoned Novice
26 days ago

Online Versus Error

Can’t play any online games. Keep getting Failed to Retrieve Data with an error code. 
connectivity
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
26 days ago

Are you able to find an opponent and then the crash happens 10 seconds later or is it happening during the search?

Try deleting the personal saved data for NHL 25. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 25 and delete the saved data.

Mattsog84's avatar
Mattsog84
Seasoned Novice
26 days ago

deleted all saved data. 
error code still appears. 
9/10 times I don’t match with anyone before the error message pops up. But when I do, the lost connection to player message pops up. 

  • Alluninja's avatar
    Alluninja
    Seasoned Newcomer
    26 days ago

    My started working in champ

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      26 days ago

      Are you still experiencing this in Online Versus?

      • Alluninja's avatar
        Alluninja
        Seasoned Newcomer
        26 days ago

        Ye i am

  • Mattsog84's avatar
    Mattsog84
    Seasoned Novice
    26 days ago

    Not sure if this helps but even though it displays my username on the top right of the screen, the Play Online Versus screen doesn’t. And it has a default profile picture rather than my usual profile picture 

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