Forum Discussion

f6ea3b78d60ff6ed's avatar
4 days ago

Online will not connect

Every time I go to load an online game on ps5 in hut or chel I receive error message stating

failed to retrieve data and an error code then sends me back to main menu screen

this has been going on for few days now

  • Happening to my brother and I as well. We’re on ps5. We just unwrapped the game and **bleep** doesn’t work lol

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager

      Hello. Were you able to log in and play at all before this happened? If so, did you and your brother join the same WoC club? Also, if that is true, are your accounts sharing the same EA account?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Hi there. Try clearing the cache from your console. Let me know if that helps or not. Thanks!

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