Forum Discussion
I still have no vibration as well (Xbox series S).
I purchased the early access version over a week ago and I’m really debating if I should get a refund since it doesn’t look like this will be fixed anytime soon.
- levik712 years agoSeasoned Rookie
I got my refund. Im done with it. EA says they are “looking into it” aka they wont update it until December at best. Its been a plaguing issue since NHL 22 so the likelihood of them figuring it out now is low
- ArgleTemplar2 years agoSeasoned Newcomer
Where were you able to talk to someone to get a refund? I’d like to do the same.
- macka_sylt2 years agoNew Traveler
Yeah me too, I want to know how to get a refund of the game. I tried EA support but they said I would have to talk to Xbox about refund since I bought the game in Microsoft store. Only problem is that there are no phone-number or chat support for Xbox, not that I can find?
Since I play it on my PS5 instead because the vibration works there at least. This is definitely the last EA game I will ever pay for tbh. So disappointed. Also not good support from the people I talked to at EA about this problem. I have paid for a function that is not working.
- EA_Aljo2 years ago
Community Manager
We are still investigating this issue. Hopefully, we'll see it addressed in an update. Unfortunately, we'll have to wait for the patch details to be released before there's any news on this.
You'll have to contact Microsoft support to see if a refund is possible.
- EA_Aljo2 years ago
Community Manager
Hello. This issue is still being investigated. Please keep an eye on our official channels for updates. I'll also post an update here when we have some news. Thanks!
- ManlySeaBeagles2 years agoRising Rookie
Getting a refund. How many weeks does it take to fix a minor, yet gamebreaking issue?
- EA_Aljo2 years ago
Community Manager
Our patches typically cover a bunch of different issues at once. We aren't going to release one patch for controller vibration. It takes time to fix and test this so chances are good it won't be addressed until one of the big updates. There is no ETA on that currently.
- millernumberfive2 years agoSeasoned Newcomer
So, any update here?
- EA_Aljo2 years ago
Community Manager
Controller vibration was fixed with the 1.2.0 update.
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