Community ManagerThe best way to get this fixed is to get video of what's happening. That way the team investigating this can see exactly what's happening. Many times we try to reproduce something, but can't because there's some particular detail being left out that is visible with a video.
Just get some proper game testers to do their work. Just start up BAP play the game and these things that are reported will happen. No need for videos and so on for that. Just a lazy way to reply and push the issue on to the gamers. That is NOT how you do game testing. Do your JOB.
Community ManagerMy job isn't to test the game. I gather details we need to investigate issues. The team is very busy looking into reports of various issues as it is and this is a very time intensive process. To help them out and potentially get issues resolved faster, videos are needed.
Yeah, let me just upload a 90 minute video of me playing a week of games to show me running out of energy points with my health drained. Or a 20 minute video playing an entire game and showing my form score not replicating my play and coach feedback.
This is not something you can show in a small clip. If it isn't your job than frankly you are no help to us getting this issue resolved as it is a gameplay issue from little to no play testing. Just let us know when the game developers acknowledge it and have a plan to fix.
Community ManagerThe issue with little to no ice time is currently being investigated. I'll keep an eye out for videos/screenshots of the other issues.
Then send them this summarize that you have above. That should be enough for them to go on. If not, ask them to learn how to read. A video of the issue would take a LONG time to record and we play on consoles so not like most of us have recording apps on that but have to use our phones or something to record it. That is not a great way to record something and then try to upload it since the issues takes a while to present.
I am aware that it is not your job to test the game, you have colleagues for that, but it is your job to send them this information. Just put a ticket to them in Jira or whatever system you have with the text that the OP wrote.
Videos of the Form Score would be ABSOLUTELY USELESS AND YOU KNOW THAT!
Community Manager
