Forum Discussion

Seasoned Newcomer

2 days ago

Unacceptable, Ea.

This was my last NHL, sad, but true. After selling players in HUT according to the rules, with no real money involved, and having proof of it (since I have chat logs for almost every transaction), b...

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FoxHoundTiger

New Veteran

1 day ago

Here are the steps to view your history and submit a dispute:

1. Access Your Penalty History

Go to the official EA Penalty History tool: help.ea.com/help-tools/penalty-history.

2. Locate the Penalty

Once logged in, you will see a list of active and past bans or suspensions (e.g., HUT market bans or account suspensions).

Click on Details or Review next to the specific penalty you want to challenge.

3. File an Appeal

If the penalty is eligible for a dispute, you will see an Appeal option.

Fill out the form: Be clear and concise.

Provide Context: Explain why you believe the penalty was a mistake. If it involves a technical error or a misunderstanding of a trade in HUT, provide as much detail as possible.

Important Tips

Response Time: The Terms of Service (ToS) team handles these cases. It typically takes 3–10 business days to receive a response via the email associated with your account.

Avoid Duplicate Tickets: Sending multiple appeals for the same issue will not speed up the process and may actually delay your case.

Chat Support Limitations: Standard customer support agents via chat or phone cannot overturn bans. Only the specialized ToS team has the authority to lift a penalty after reviewing your appeal.

Hopefully, you'll get things sorted out and be back on the ice soon

Liiiiiiiiggr

Seasoned Newcomer

1 day ago

FoxHoundTiger Hey! Maybe look through what ive stated before commenting, thanks!🙌🏻