If you are consistently getting errors, get some video so we can try to reproduce them.
As far as communication goes, I don't know if that will change. Unfortunately, there's not a lot of constructive communication directed at the devs so I can see why they'd be hesitant to open that up. There's a high amount of feedback I can't even relay due to the hate that comes through here. I absolutely understand that people can get very passionate about the game. I have that too, but if it's not kept in check, it turns into ranting. That's largely non-constructive so those comments don't really get in front of the devs. It would probably make a bigger difference if people kept their cool when letting us know how they feel. You can still get the point across that you're unhappy with the game by detailing the issues and avoiding the hateful comments.