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nyr62's avatar
nyr62
New Vanguard
12 hours ago

What’s the process to get a refund - not a joke post

It’s been months and games are still freezing in the middle, negating progress and wasting my (our) time.  Not even commenting specifics about the questionable game play, but what is the process for getting a refund and sending this back?  It’s not playable when you’re working towards goals, the game freezes causing you to have to shut it down and then you’re playing angry for having wasted time trying to redo milestones you already hit.  I’ve posted in the HUT forum specific issues, I’m done with this game and series now. 

EA_Aljo​

2 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hello. You would need to speak with the retailer the game was purchased from to see if a refund is possible.

  • I know Aljos comment to you is correct. If it was purchazed from a retailer other than an online purchase. It would be the discretion of the establishment you purchased it from to attain a refund. However. If you bought it from EA online. You could contact EA and lodge a complaint for a refund. Im sure you would have to give a better reason, than "you are fed up with the game".

    Either way. GL In pursuing this.

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