What's up with match making in eashl

Can I get a partial refund.      Game needs work.   I'd like some money back for the let down of a game.   Not all my.money back because some things are good about it. Not many but some.    I feel you release an unfinished game    and you never fixed the black jersey issue on 24.  Not being able to use custom jerseys all year was annoying so I'd also like to be reimbursed for that as well.