Forum Discussion

notSpencerSss's avatar
22 hours ago

Can not connect to online play

I get the error message “sign in required” “in order to connect to ea servers and access this game mode your account for PlayStation network must be signed in. The needs to be done with all the active profiles.”

Everywhere I look shows I’m signed in. My PlayStation network name is at the top right and in the online versus box when I click it. All other online games work on my PlayStation. I just bought nhl26 recently if that helps. Any suggestions? My ea account is linked to my PlayStation network account. Help! Thanks.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hi there. Please try power cycling your equipment with these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again

    Let me know if this helps or not. Thanks!

     

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