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NEWFIEEE's avatar
NEWFIEEE
Seasoned Traveler
23 days ago

Disconnects since Friday and now retrieval code error

On Saturday, I tried to play hockey and I was disconnected seven times, I am wired, I rebuilt my database, I’ve cleared my cachet, and still was disconnected…

I’m not played in a couple days, figured it would be better, but today now this morning, I disconnected from the game three times with retrieval code errors. However, I’m still on PlayStation network, and my kids are still playing their stuff with no interruptions, so it’s not I know it’s not my Internet connection nor is it PlayStation network.

The code error that I received B4184EE146841884–000000000009999–2478C56F628FF337

I did this when I called these numbers but the zeros maybe a few or less zeros

Is there something going on with the retrieval data?

I’m able to play every other  game online  without disconnecting or any other error codes whatsoever. As soon as I play NHL, I can get on for about 10 minutes each time and then disconnect…..

It cost me seven games so far…. Is there something going on?

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Can you get a video of the crash? Have you tried deleting and reinstalling NHL 26? Possibly, a factory reset of your console will help.

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