Forum Discussion

Rising Newcomer

1 month ago

Game Crashing Back to Xbox Dashboard when I try to save a created Team

Every time I try to save a new created team the game crashes back to the Xbox Dashboard. I can edit and save a new created team but cannot create a new one. I deleted a bunch of created teams to see ...

crashing

xbox

EA_Aljo

Community Manager

1 month ago

Hi there. Thanks for reaching out. I'd like you to try deleting the personal saved data for NHL 26. Please follow these steps.

Hit the Guide button on your controller
Highlight the NHL 26 icon
Hit the Menu button. It's the small button to the right of the Guide button with 3 horizontal lines on it
Choose Manage game & add ons
Go to Saved data
Delete the file with your gamertag on it

Try this and let me know what happens. Thanks!

soglesby

Rising Newcomer

1 month ago

I clicked “Delete from Console” and that did not work. Do I need to click “Delete from Everywhere”?

EA_Aljo
Community Manager
1 month ago
No. Don't do that since it will delete the team and it won't be recoverable.

Are you always creating the same team with the same players?
- 96w09tnlwdkz
  Seasoned Newcomer
  13 days ago
  Hello, I am having the same issue and attempted the "Delete from Console" method above. This is happening whenever I create or edit a team. When I'm creating or editing a team, I've tried it out with different groups of players and it continues to crash. For context, I am using a custom roster where originally, there were 66 created teams, but I deleted them all and added in 17 new teams. Adding this because I've seen that deleting a team doesn't actually delete it and still counts it against the 80 team limit, whether true or not.
  - EA_Aljo
    Community Manager
    12 days ago
    Hi there. Does the game still crash when you use a default roster?