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Devil0ne1's avatar
Devil0ne1
Seasoned Newcomer
1 day ago

game disconnect nightly...

Every night play in Chel online league play(NHL26) i will drop several games a night. It will lag out and drop me from the game saying "you have been disconnected from the EA servers" . I do not drop from the game chat with my friends. Last night i played in 3 games and dropped from every game. I don;t drop from Call of Duty or Helldivers when i play those games. My PS5 is connected via lan cable and my internet is 500/50. I searched and found some ports to try and added those to port forwarding. I changed DNS from google to cloudflare, Changed from Lan cable to wifi and nothing has helped. Has anyone experienced this crap and is there any other workarounds?

connectivity
crashing

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Did you try the troubleshooting steps I mentioned? How long is your ethernet cable? Does it have any damage or can you swap it out for another just to rule out any issues with it?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey there. Thanks for reaching out. Disconnecting that often would be extremely frustrating! Did you try all of the connection troubleshooting steps here? If so, try contacting your ISP to see if they are noticing any issues. They should be able to run some diagnostics on your connection. 

    Also, how old is your ethernet cable? It would be good to check it for any damage.

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