Game freezing when joining a game

Any game mode I try the same thing happens in the screen you see just before joining a game or in the case of online it with match with opponent then freeze

freezing

xbox

MacMichael77

Seasoned Newcomer

13 hours ago

I’ve done every tip available online and I can’t get it fixed

EA_Aljo
Community Manager
13 hours ago
It would help knowing which steps you've tried so I don't repeat those. Also, go to the network settings screen on your Xbox and let me know what it says for the IPv. If it says you're using IPv6, edit this in your router settings to use IPv4 instead. You may need help from your ISP for that if you can't access your router admin.