Forum Discussion

Thunda403's avatar
Thunda403
Seasoned Newcomer
1 month ago

Captains set rewards disappearing?

Hi,  I was told by ea support to post on here because only the devs can fix this apparently.

i completed 3 sets for random 95 ovr captains, i got them in my inbox the first one was Esposito the second one I can’t remember and the last one Nolan.  I then went back to captain sets to trade them for Marleau and it said I didn’t have any 95-96ovr captains cards. I went to my collection and searched they weren’t there.  I reset my game. Still not there. I waited a day and checked again still gone.  So I’m out 9 x 93ovr players and 3 x 92ovr players and was told by support they can’t do anything and to post on the forums. So here it is!

it takes a long time to grind 93ovr players so I’m pissed and there doesn’t seem to be anyone willing to help un-ruin the game for me.

 

 

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there. Can you try going to My Collection and use the Y/Triangle button to search for them?

  • Thunda403's avatar
    Thunda403
    Seasoned Newcomer
    1 month ago

    I tried that, the only captain it says I have is melanby the one I already had.  I have reset the console and game 20 times since.  Waited 24 hrs. Went to ea support and they sent me here! Can you look at the logs about 3 days ago and see that I opened 3 c 95 random captains packs and sent them to my collection from my inbox but they never got there?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Have you checked to see if they might be stored in a set?

  • Thunda403's avatar
    Thunda403
    Seasoned Newcomer
    1 month ago

    Yes I’ve done all of the obvious there must have been an error the cards I got disappeared and I’ve done transactions since and they work fine the 3 captains cards aren’t in a set and not in my collection they are gone.  Can I get someone please to just look at the log.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Please send me a private message with your XBOX gamertag/PSN ID. Thanks!

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