Game freezing when joining a game

Any game mode I try the same thing happens in the screen you see just before joining a game or in the case of online it with match with opponent then freeze

freezing

xbox

MacMichael77

Rising Novice

2 months ago

For me to get through all the steps and nothing work it might just be easier to delete the game for good and all other ea products

EA_Aljo
Community Manager
2 months ago
If you're playing a digital version of the game, it's possible the alternate DNS settings will help. It's an odd issue that I'm not seeing other reports on so there's going to be some trial and error while we try to get it fixed.

Do you have a different gamertag you can try? That would help narrow this down to being an account issue or not.