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BoltsHut91's avatar
BoltsHut91
Seasoned Novice
8 months ago

Game Still Crashing

Alright at this point I have tried absolutely everything to fix NHL26 from crashing besides buying a new console. I have two Xbox series X’s due to traveling from different states and had this issue constantly on my original Xbox series X. Every game I play besides NHL runs flawlessly and I cannot say the last time it crashed. From playing hours of MLB I believe I have never once crashed mid game. I ended up buying a new Xbox for my alternate location so I wouldn’t have to pack my Xbox whenever I traveled and it is about 4 months old now and am still having the crashing issue on this game. Tonight I tried to play hut and 2/3 games have crashed. One being in the third period and the other one was 2 minutes into the first period. I have gotten my Xbox’s professionally cleaned, purchased an expansion card, upgraded internet, spent hours on threads and many videos on how to fix this issue, and truly seems there is absolutely no fix. I will not purchase another new console as my other one that is only 4 months old has this problem as well. What I have gathered it is something with an Xbox series X and every other console does not have this issue. Ea has no fix or solution to this so I would advise if you only play NHL do not purchase an Xbox series X as this game is literally unplayable on it. Doesn’t matter what mode you play. Doesn’t matter what you do to try and fix it. It will crash non stop. It is so frustrating as truly any other game you play will run with no issues at all. Just don’t waste your time or money trying to fix it. Nothing will work. This issue has been going on for a few NHL year cycles and still no fix. 

48 Replies

  • Rsam29's avatar
    Rsam29
    Rising Traveler
    1 month ago

    bruh.... there is literally a pinned thread that has loads of people with this issue.........

  • Rsam29's avatar
    Rsam29
    Rising Traveler
    1 month ago

    I have this issue. Its not your console. every other game works for me. I have tried everything too. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    I'm not saying that just because I don't have this issue that it's not a problem for some of you. My response applied to the person I was responding to.

    Unfortunately, we still have not been able to reproduce the crashing so it still is unresolved. If you have a PC and Xbox Game Pass Ultimate, you could play over the cloud.

  • MuffinLaucher's avatar
    MuffinLaucher
    Newcomer
    1 month ago

    I refuse to believe it’s not a coding issue. My Series X can run other games indefinitely without problems. Games that are 10x more content and graphics heavy and I never have lag, bottlenecking, overheating or full crashing. I can’t play NHL23-26 for more than 30 minutes before it crashes back to the dashboard. I’ve tried redownloading, new accounts, full resets, same issue.

    Is it possible there is something wrong with the code for the digital version of the game? Maybe this is not an issue for people that have the physical disc? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    As far as I know, it happens with the disc version as well. Which makes sense. The digital and disk versions are basically identical.

    We're of course not ruling out there is a problem with the game. We just haven't been able to verify that.

  • QcFr34ky696's avatar
    QcFr34ky696
    Seasoned Newcomer
    1 month ago

    It is happening on ps5 too, for me it is on hut, and when I look to my collection or the combo list in my line up , my ps5 look to heat there, the interface and menus are not optimized enough, in game it is a bit better

  • RBerry003's avatar
    RBerry003
    Seasoned Newcomer
    24 days ago

    Happens every single night. Your game is a genuine joke.

  • Manager2k's avatar
    Manager2k
    New Adventurer
    20 days ago

    It's may and this is still issue and soon is summer holidays coming. When do they admit this wont get fixed and maybe will carry over to nhl27?

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