Platform: Xbox SeriesDate Started: Jan 19, 2026 Description of Issue: I can enter and play full games in HUT (Ranked/Cup chase/Moments), but upon completion, the game does not register any progress.XP: I receive 0 XP toward the Season Path regardless of performance.Objectives: No objectives (Daily, Weekly, or Event) are tracking stats like goals, hits, or wins.Moments: Despite giving the option to click exit and claim rewards. The moment shows as failed afterPost-Game Behavior: The game acts as if the match never happened or as if I quit early, even when playing until the endTroubleshooting already attempted:close game completely, re-open launch franchise mode, then go into HUT (did not work)Delete and recreate line up (did not work)confirmed stable internet connection (wired)Power cycled xbox (did not work)Steps to reproduce the bugopen HUTenter any game (moment/ranked/cup chase/etc)complete gameObserve the post-game screen where XP and Objectives progress remain stagnant

updates: i have reinstalled the game as well now. (did not work)This core issue is highly likely to be Server-Side Profile Desync on the back end. I have confirmed with EA help support that this issue cannot be solved by them and has to be solved by the in game team

Can you get me a video showing what is happening?

Here is the video https://youtu.be/qXl_Xnli8PE. I completed the moment I clicked exit and claim rewards, and it showed as fail

Will it work if you play until the next stoppage? A message should come up asking if you want to exit and save the progress.

nope. Even in ranked, if I win, i dont get credit for a win towards promotion, and none of the stats count either for objectives like score goals

Forum Discussion

92835fd487d4fcac

Rising Novice

1 month ago

HUT Progress Bug: 0 XP, Objectives and Moments not tracking after games

Platform: Xbox Series
Date Started: Jan 19, 2026

Description of Issue: I can enter and play full games in HUT (Ranked/Cup chase/Moments), but upon completion, the game does not register any progress.

XP: I receive 0 XP toward the Season Path regardless of performance.
Objectives: No objectives (Daily, Weekly, or Event) are tracking stats like goals, hits, or wins.
Moments: Despite giving the option to click exit and claim rewards. The moment shows as failed after
Post-Game Behavior: The game acts as if the match never happened or as if I quit early, even when playing until the end

Troubleshooting already attempted:

close game completely, re-open launch franchise mode, then go into HUT (did not work)
Delete and recreate line up (did not work)
confirmed stable internet connection (wired)
Power cycled xbox (did not work)

Steps to reproduce the bug

open HUT
enter any game (moment/ranked/cup chase/etc)
complete game
Observe the post-game screen where XP and Objectives progress remain stagnant

18db6186-0228-446b-886f-000be79bb97b.mp416.5 MB

bug

ultimate team

12 Replies

92835fd487d4fcac
Rising Novice
1 month ago
Exactly no progression in any mode. I can play games, but the result acts likei quit early

For ranked i can play a game; it does not matter if i win or lose i will still be at the same rank I was before. Moments count as failed and immediately quit upon completion. Cup chase does not work either. I cannot complete any objectives that require me to play games (complete games, score goals, take shots etc). Anything that requires me to play a game will not count as the same does not count
EA_Aljo
Community Manager
1 month ago
Please send me a private message with your Xbox gamertag. This sounds like an issue related to your account since we're not getting other reports of it. We'll need to get our team to investigate this.