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kookasi's avatar
kookasi
New Novice
26 days ago

NHL 26 HUT 93 Captain bug

Hi NHL Support,

I created  a 93 captain Kyle Connor card because the description said the prerequisite for an ability point boost is players from Western Conference. To my surprise the card only activates with players from USA. I never would have made this very costly card if I knew it didn't work as described. Please fix the card or its description! 

Furthermore, I'd like to have a refund of my five 90 rated captains since I've would've never sacrificed that much if I had proper information on how the card actually works -- or at least make it tradeable in my collection so I can get rid of it as this setback greatly messed up my plans with the roster.

Br,

Kookasi

9 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hey there. Can you get me a video showing this? It's best to put it up on a site it can be streamed from and then respond with a link to it. Thanks!

  • kookasi's avatar
    kookasi
    New Novice
    24 days ago

    Hi. Was going to take a video for you, but I see the card's description has been changed with the new Game breakers update. There was a photo attached in my original post though.

  • But here's the photo again. You can clearly see it says Western Conference.

  • If there was no erroneous description I would've possibly made Mitch Marner instead because it would've made no sense making a third USA captain since I already had Sanderson and Guentzel. If naught else, can you change the card to that? 

  • kookasi's avatar
    kookasi
    New Novice
    18 days ago

    Hello? Am I really stuck with Connor who was made with false information provided in the card? I would've never made the card if the card info was correct when it was released and it took days for you to fix it. Since I had the resources I would have made captain Marner instead so can you please set the record straight and change the card to that or a tradeable Connor to get rid of it since right now this feels like a punishment by your error. EA_Aljo​ 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Am I really stuck with Connor who was made with false information provided in the card?

    What exactly was the issue with this card?

  • kookasi's avatar
    kookasi
    New Novice
    17 days ago

    That the information on the card said that any player from Western Conference would fill the captain quota. In this belief I made the card which cost roughly 500,000 coins to do. In the end it did not uphold its promise and only accepts players from USA. I never would have made another USA card since most of the best players are from Canada and thus much easier to fill the bonus ability point prequisite. But it didn't say USA or Canada, it said CONFERENCE, which means half of the players in NHL would've been available and thus I thought it didn't matter who to choose. Ultimately I was mislead and now stuck with a lot worse card that I could have made, if the description of the card was accurate from the beginning. That is my problem, feeling like I put half a million coins worth of captains into thin air because of the false information initially in the card's description. EA_Aljo​ 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Do you have a screenshot or video showing that non-US captains in the Western Conference weren't eligible?

  • kookasi's avatar
    kookasi
    New Novice
    17 days ago

    I don't understand the question. 93 captains had a faulty description on them for 4 days, then the description was changed to represent what it actually is today and how the card functions. Have you played the game, tried to register players for a certain captain to know how it works and follow the game's updates? This matter must've been a well known by EA since it was fixed. There's no western conference as a player pool and never was during season 3, even if the 93 captain cards said so. I didn't know I was supposed to take a video from a bug EA recognized and eventually fixed and you can check from the card creation date it was created while the bug still existed. Because I created the card before it was fixed, me and many other players had bad information about them during the creation process. Never ever would I have made that card if the description was correct in the beginning.

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