Forum Discussion

Seasoned Novice

8 months ago

Problem franchise freeze and help me EA

Hello, I have been a loyal NHL customer for over 20 years, buying the game every year since the early 2000s. NHL is my favorite sports series, and Franchise Mode is the main reason I purchase it. U...

Community Manager

8 months ago

When exactly are you freezing? We're currently investigating crashing issues with Franchise Mode.

If you want to look into a refund, you'll need to contact the retailer the game was purchased from to see if that's possible.

danpess
Seasoned Novice
8 months ago
Hello, Indeed, we all tried to reinstall the latest updates released today and it happens regularly, still several people on your forum indicate the same thing if you notice (freeze or crash)
xx27hockey
Newcomer
8 months ago
Franchise for me is freezing on July 5, 2027. When I try to advance past this point it stays stuck on simulating and never advances. Have tried multiple times restarting both the game and console and nothing has worked.
- EA_Aljo
  Community Manager
  8 months ago
  Can you try creating a new Franchise Mode and see if it crashes in the same place?
  - danpess
    Seasoned Novice
    8 months ago
    no it's random