Forum Discussion

Rising Newcomer

2 months ago

Purchased BOGO packs but only received single pack

I just purchased the BOGO pack in HUT but was only given a single pack, purchased it again and again just received a single pack. Checked unopened packs an inbox and both showed 0.

technical issues

ultimate team

EA_Aljo

Community Manager

2 months ago

Hi there. Make sure you exit out of HUT and load back into it. If they still haven't shown up, open a case with an advisor so they can investigate this. You can use the 'Contact us' button at the bottom of this page.