CHEL Richards

So was it a deliberately deceptive set or was this accidental? If that was working as intended, then EA was engaging in really shady lootbox tactics. EA_Aljo​ 

Edit: actually, even a lot of those shady gacha games still give percentages so you know when a pull is really rare. There was no indication from EA that Kozlov was a rare pull from that set.

He's a higher OVR than the others. This isn't deceptive. Higher OVR items have always been less common than lower OVR ones.

So what was the percentage chance for the 83? And how did EA communicate that getting Kozlov was unlikely or rare?

If you browse your own forum or the NHL HUT subreddit, you will find a lot of people here who felt deceived by this pack. And the way you've explained it here makes it sound deliberate. I will be much more careful in the future.

We have always had higher OVR items be more rare. This isn't new.

Also the trouble is the set was gone after 48 hours. I get yes the 83 was more rare than the 82s however I pulled way more Girardi than Shaw as well. Also it was easier to get the 87 Hossa, Jagr and Howe than it was to get the lower rated Richards. Not everyone was able to get this card and enjoy it and I think that takes the fun away from HUT 

I've passed on the feedback. Thank you.

So why do you think there’s so many people upset at this set in particular?

Why did you want one of the 3 cards to be higher overall and thus more rare than the others? Why did you not want to have equal odds for all 3 cards that we needed to collect?

And even if all 3 cards had been the same overall, why did you want the Girardi/Shaw/Kozlov set to be random? To get Richards, people needed to complete the Girardi/Shaw/Kozlov set different numbers of times depending on luck. Why did you want it to be like that? Why did you not want to have guaranteed sets for the 3 cards that we needed to collect so that all of us would have had an equal chance to get Richards?

You were also asked how much more rare the 83 Kozlov was than the 82 Girardi and Shaw. What is the answer to that question? It would be very nice to know because some of us didn't get all 3 cards despite completing the Girardi/Shaw/Kozlov set dozens of time. It should definitely not have been like that. One card should definitely not have been that much more rare than the others.

Define ‘rare’ as a % of cards pulled from those packs, please… 

I was willing to see this as a mistake on EA's part. If it was deliberate, then it was very unethical and I cannot defend them and their exploitative model