Game Crashing When Keyboard pops up

Platform: Xbox (Series S)

The Issue: Whenever I open a mode in NHL 27 that requires typing (like custom player or team creation), a privacy prompt/overlay triggers, and opening the Xbox virtual keyboard causes the game to crash straight back to the Xbox Dashboard. NHL26 is working perfectly, but in 2027 I cannot create HUT team or edit CHEL player name, every time I try to do it game crushes.

I tried following things and it didnt solve the issue:

• Game Privacy Settings: Checking EA Legal & Privacy menus directly from the game settings (which only display informational text, with no sign/accept buttons).
• Xbox Account Privacy: Changing Xbox privacy settings for user content sharing and enabling all text/voice communication options.
• Console Language & Region: Changing system location/language to English (United States) and restarting.
• Disabling UI Overlays: Turning off Xbox accessibility tools like Narrator and Magnifier.
• Bypassing Virtual Keyboard: Plugging in a physical USB keyboard into the Xbox.
• System Clears: Force-quitting Quick Resume and deleting local save files.
• Display Settings: Lowering display settings (disabling HDR, 120Hz, lowering to 1080p/60Hz).
• Full System Reset: Performing an Xbox OS reset ("Keep games & apps").

Could you please check and assist?

Best regards, 

Peteris

This is also happening for me. Let me know if you have any luck getting it working please 

Hi there. Would you be able to get a video of this for me? I'll get it passed on to the team. Just put it up somewhere it can be streamed and respond with a link. Thanks!

I have the same issue :(

Okay Thank you! I tried attaching the video to this but I think it is too big. Do you know how else I can share it because I don’t have a link for it.

Can you put the video somewhere it can be streamed like YouTube? You could also put it on Google Drive or Dropbox where I can download it from.

Yes Thank you! I posted it on YouTube. Here is the link: 

https://youtu.be/WMyLgnL-W80 

After you share it with your team, will you reply again with a solution?

Thank you for the video Shesty2131​ 

Are all of you on XBOX? If so, is it the S or X?

xbox S

Hey, everyone. Which mode(s) are you experiencing this in? Is it every mode and anytime the on-screen keyboard is used?