I’m owed a refund.

I have been sold an unfunctional copy of the game. I have no other game on my console that crashes as much as nhl 27, that’s if it will even open in the first place, since release this game has given me nothing but issues. I have been through phone calls with ea and Sony both sending me back and forth for a refund. Sony explicitly states that a game that does not function is a refundable game. But refused to acknowledge my claim as if there are not at least 200 error reports that I have now sent from my account. In the past hour alone of trying to play eashl I have crashed in 3 of 6 of my games. Earlier today I went 0-3 in hut without the puck dropping. This is the worst piece of junk I have ever been sold.