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ajspecialt474's avatar
ajspecialt474
5 years ago

CHEL/EASHL shows players height and weight in Metric instead of Imperial

Product: NHL 21
Platform:Xbox Series X
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I own NHL21 digitally. When i played CHEL on Xbox One X, I had no issue with seeing opponents and My team players stats as in Height and Weight in Imperial. As soon as I installed the game on my Xbox Series X, when matched up with opponent teams, i see my team and opponents team players stats are all in Metric instead of imperial. Even before we even start matchmaking, all my team/friends players stats are all in Metric instead of Imperial. So instead of seeing players stats in Feet, Inches and Lbs, they are now all in CM and KG Also noticed when i launch NHL21 , it only gives me European Flags to pick from for language. So since i want English, my only choice is the British flag! No American flag. I tried to go into my Xbox Series X settings to check location and language, it is set in Canada which is where i live. Did not have this problem when i played it on my Xbox One X, but as soon as i installed it on my Xbox Series X this problem occurred and can't figure out how to change it.
What happens when the bug occurs? As soon as I installed the game on my Xbox Series X, when matched up with opponent teams, i see my team and opponents team players stats are all in Metric instead of imperial. Even before we even start matchmaking, all my team/friends players stats are all in Metric instead of Imperial.
What do you expect to see? I expect to see my team/friends and my player stats and opponents stats (weight and height) in Imperial, not Metric and also when i first launch the game, it only gives me British flag an an English option.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here CHEL Online/ EASHL
What time did you see the bug? (HH:MM AM/PM) NO specific time. This has been going on since the XBox Series X launched which is late last year
What is your time zone? CST - GMT - 6:00
What is your gamertag/PSN ID? UPNSMOKE4LIFE82
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region. North America
What is your game language? English

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As soon as I installed the game on my Xbox Series X, when matched up with opponent teams, i see my team and opponents team players stats are all in Metric instead of imperial. Even before we even start matchmaking, all my team/friends players stats are all in Metric instead of Imperial.

I expect to see my team/friends and my player stats and opponents stats (weight and height) in Imperial, not Metric and also when i first launch the game, it only gives me British flag an an English option.

25 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ajspecialt474 

    I'm not finding a setting within the game that will change this. Try logging in at www.origin.com. Go to your account settings and check what country is set here. Let me know what happens. Thanks!

  • ajspecialt474's avatar
    ajspecialt474
    5 years ago

    @EA_Aljo 

    I am sorry but i haven't had a chance to check your solution to this topic. I am planning to checkk it later on today or over the weekend but i promise, i will let you know as soon as i check.

    Thanks for your patience and your support.

    Ill be in touch soon.

  • ajspecialt474's avatar
    ajspecialt474
    5 years ago

    @EA_Aljo 

    I jsut checked under my Origin account setting and it shows that it is set for Canada under (Regional settings) and Language is English

    Please let me know what would be the next step from here.

    Thanks in advance.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ajspecialt474 

    Have you checked the location settings on your Xbox account? Possibly it's not set to Canada? Unfortunately, I've never heard of this happening so I'm really not sure what would be causing this. Do you have any other games experiencing the same issue?

  • ajspecialt474's avatar
    ajspecialt474
    5 years ago

    @EA_Aljo
    Hi. Yes i did check location and language settings on my Xbox too and it is set to Canada. I play quite a few EA games including sports games such as FIFA, Madden and UFC and there are no issues at all. Just NHL21! It was fine while playing on XBOX ONE X but as soon as i installed it on XBOX SERIES X, it changed from Metric to Imperial. The biggest giveaway of the change is that it only shows me the British flag for English at the start of the game and the rest are all European flags but no American or Canadian flag for English!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ajspecialt474 

    Thanks for letting me know. If I can think of anything else, I'll post it here. For now, I'm stumped ☹️

  • ajspecialt474's avatar
    ajspecialt474
    5 years ago
    @EA_Aljo
    Thanks a ton for your help with this but yes please if you think of any other solution, please do let me know via this thread. Would there be someone that i should be in direct contact with who may know or have an answer? Either way, ill see if i hear back from you with any other possible solution. Thanks a ton again 🙂

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