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f60664764a9c0b0's avatar
f60664764a9c0b0
6 years ago
Solved

Coins stolen from my account

Nhl20 on ps4

I hadnt played in abount a month, i logged in yesterday and see that all my coins are gone. I looked in my email and found an email saying i was part of a coin distribution(receiving) that all my coins would be deleted and banned from auction house for 7 days. 

Over the years i have literally spent $1000s of dollars with ea on the nhl series.

Every year i put random players up for large amounts of coins in the auction house and sometimes i get lucky and someone buys them by mistake, that DOES NOT break the rules. 

I spoke with an advisor and he told me to come here.

Look at my account and youll see i have a clean record and have spent $1000s with you. Make this right and return my coins that you took from me unfairly.

I have done nothing against your rules

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  • woodenbark's avatar
    woodenbark
    6 years ago

    Spent an hour in a chat with an advisor to be told he can't help me and noone can help me.

    I did find out that EA had taken no actions against my account ever.

    Apparently my account must have gotten hacked then and they sent me a fake e-mail "from EA" to throw me off. The advisor said its too late to do anything now.

    He also said there's noone at EA that can help me. ridiculous

  • woodenbark's avatar
    woodenbark
    6 years ago

    I just viewed the header info on the e-mail it did come from EA.

    So, how can EA send me an e-mail, take all my coins and then have no record of it at all?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @woodenbark 

    If the email was spoofed, that's possible. Also, if you have a different account than the one you're giving us, that would mean we're not looking at the right account. It would be best if you could contact @EAHelp through Twitter. They'll be able to help with this.

  • woodenbark's avatar
    woodenbark
    6 years ago

    Attached a screenshot of the e-mail.

    Personal info removed

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @woodenbark 

    That looks pretty legit, however, there's nothing I can do here to help. The absolute, very best advice I can give is to contact @EAHelp through Twitter.

  • woodenbark's avatar
    woodenbark
    6 years ago

    I did a tweet with @EAHelp  in it.

    Probably wont get help there either.

    so frustrated....

  • woodenbark's avatar
    woodenbark
    6 years ago

    Go to twitter huh?

    Here's the reposnse

    Hey there Woody. That's sad to hear that your account got coin wiped. I know this isn't what you want to hear and I'm not sure why you were referred here, but we're not able to help with disputing Terms of Service actions here on Twitter. For that, you... http://bit.ly/3179uOZ
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @woodenbark 

    Your account didn't get coin wiped. I'll talk to the advisor and ask them to take another look and get in touch with you.

  • woodenbark's avatar
    woodenbark
    6 years ago

    I'm not sure whats going on.

    I'm coin wiped, then I'm not, then I am but noone can see it on my account. Now you're saying I didn't get coin wiped

    I talk to advisor they say go to ToS team. ToS team says go to advisor. Advisor says go to forums. Forums say go to twitter, twitter says They don't know why I got sent there.

    Is there anyone on the planet that can help me?

    I'm glad you forwarded it along, but honestly I don't expect any resolution at this point.

    I would be thrilled if I actually got some help. I've spent about 10 hours total just trying to find someone who can actually help me

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @woodenbark 

    I see the advisor reached out to you again, but you didn't respond. Can you get back to them? We want to see if you might have another account. Unfortunately, that's not something we can discuss here due to privacy concerns. So, if you could respond to the DM you were sent, they'll continue to work on this.

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