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texas_grind09's avatar
texas_grind09
4 years ago

Connection issues

I've been getting constantly disconnected from hut rivals games when I play vs a friend who doesn't live far away. It does the classic lag, speed up in fast forward motion and eventually you can play again, until eventually you get disconnected. I've tried all the troubleshooting I can find here and still the same issue. Power on/off, change dns settings, etc. My service provider confirmed there's no issues on their end. I have 400 mbps download speed. I've bought this game annually for over 25 years and since the online mode was available it's never been this bad. Also recently my friend couldn't send me an invite to play hut without me getting an error code in a blue screen before the game loads . It said "An error has occurred in the following application CE-34878-0 . I would send him an invite and after a long delay to load the game we got to play. Unfortunately I get disconnected nearly everytime

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  • Socair's avatar
    Socair
    Hero+
    4 years ago

    Hmm. This is on PS4 right? Just to rule out game file issues you should try deleting your user profile (this will be under game saves), this won’t affect your HUT content. And try a database rebuild through safe mode. 

  • Wicked_Devil's avatar
    Wicked_Devil
    4 years ago
    @EA_Aljo What NAT type should we have for optimal performance? What is NAT type?

    I played online versus tonight and the lag was horrible. It was stuttering the entire game. Lag has been an issue from day one for me when playing online.

    I'm wired (console [CAT 6] and controller). My NAT type is Type 1 whereas my friend is Type 2 --- and he's playing wireless.

    Thanks

    Gio
  • texas_grind09's avatar
    texas_grind09
    4 years ago

    Yes it's on ps4. I will try deleting the user profile and database rebuild. I'm guessing there's not much left to try after this. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @texas_grind09 

    Have you logged into your router to see if a firmware update is available? Do you happen to have a lot of traffic on your network while you play? Potentially from others or yourself streaming media?

    @Wicked_Devil 

    You want to have either Type 1 or Type 2 so you're good there. Since Online Versus uses a peer to peer connection. This means you're not on our servers. Either you or your opponent are hosting the game. If either one of you has a bad connection, both will feel it. If your friend is able to switch to a wired connection, try playing them again to see if there's a difference. Also, how far away are they from you? Distance will make a difference as well.

  • texas_grind09's avatar
    texas_grind09
    4 years ago

    I've officially tried everything you have told me and it's still the same issue. All is up to date, tried playing at different times, no difference. New  modem, cat6 cable, UPnP enabled, deleted user profile, rebuilt database, tried on wifi and LAN. Whether I play HUT vs a friend who's 20km away or HUT vs others I get lag/disconnected nearly every game. I've given up. I'll try and fight thru it for this game since I bought it, but sadly I'll have to stop buying nhl. It sucks because it's the only game I play and never had issues until recently.. Thanks for the replies. Take care

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @texas_grind09 


    Is this something that has been happening since 22 was released or did it just recently start? Also, can you try playing over a mobile hotspot? This would just be done as a test. I'm curious if you have the same experience when not on your home network.

  • texas_grind09's avatar
    texas_grind09
    4 years ago

    It started a month or so ago. I played over 150 HUT games vs my friend before it started happening. I have no idea what a mobile hotspot is. I'm still trying to figure out why this is happening after years with no issues. I never had to do all this just to hope it works. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @texas_grind09 

    You should be able to find out how to enable a mobile hotspot by doing a web search. Can you try that?

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