Controller disconnects mid game and when trying to reconnect cant do anything

@dj_zehti 

Have you tried pairing them with your console again? Does it also happen if you have them plugged in?

@dj_zehti 

I really can't think of what could be causing this. Have you tried talking to Microsoft support? Unfortunately, we'll need to wait and see if we get some more reports of this before raising an issue.

I'm having the exact same issue. I went away for a while and my controllee shut down when I got it back on it would not let me control my player nor pause the game. When I press the xbox home button it pauses the game and then I can naviguate the menu, but once I close it nothing works. It happened in HUT solo. 

Restarting the game fixed the issue, but it is still annoying and made me loose a game that was going in my favor. The bug obviously comes from the game as the controller worked with everything else than the controls of the player and pausing the game.

@EA_AljoIt happens in BAP as well. Xbox Series X with Elite V2 controller. If the controller turns off due to its auto-off feature, turning it back on let’s you control the menu. You can press start or B to leave the menu but you can’t control your player, skate to the bench, etc. anything on ice doesn’t work but menus are  fine. I have to restart the game. Happens a lot since I have to take a bunch of 10-15min breaks when playing and I’ll forget to tap the D button when I walk by and the games paused.

Happens 100% of the time. I’ve tried turning off and on again, plugging in, going into the Xbox Accessories app and selecting the controller. Nothing get you back skating again.

@JeremyRousselR 

Are you on Xbox Series X also?

For everyone else, are any of you on Xbox One or are you all on Series X?

@JeremyRousselR 

I've seen this with quick resume as well. When that happens, the connection is severed so you need to reconnect. Disconnecting means any online mode you're in will kick you back to the home menu. I've been able to reconnect without restarting the game, but it can take a few tries.

Xbox elite controller disconnects mid game in WOC, restarting controller or re-syncing to Xbox  does not work. Using standard controller to replace mid game does not work. Elite controller will still work in menus after  pause, but cannot control skater when it resumes. Happens quite frequently, only resolution is to reset xbox.