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Chaseinator5's avatar
Chaseinator5
4 years ago

Disconnecting from EA Servers While Still Connected to Internet

Product: NHL 22
Platform:Xbox Series X
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play your game with a perfect internet connection and still get disconnected from servers amid countless other bugs.
What happens when the bug occurs? Random disconnect causing a loss.
What do you expect to see? This game to actually work. Upgraded servers that can handle running the game.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT rivals
What time did you see the bug? (HH:MM AM/PM)
What is your time zone?
What is your gamertag/PSN ID?
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

‌

https://youtu.be/x1-HodinDxA

I am not losing internet connection, nor am I unplugged my console or leaving the game. Random disconnection from server losses because your servers can't handle running the game. This is happening to countless other people amid the input delay everyone faces because your servers cannot run the game properly. FIX THIS.

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  • JoeSal718's avatar
    JoeSal718
    2 years ago

    I am having an issue only with NHL 24 where is says Game Disconnected, and I have lost connection with PS network etc.... My PS5 is hardwired to my router and I have Verizon fios high speed. Is there an update coming soon to fix this?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @JoeSal718 

    Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • JoeSal718's avatar
    JoeSal718
    2 years ago

    Hi @EA_Aljo Yes, I have tried doing this as recommended by a friend. I play other games online such as NBA 2k24 and CoD as well as other games and do not experience this at all. I have been on to play NHL24 but, it is very temperamental like my ex-wife. One minute it is fine and the other I am losing connection during gameplay or worse I can't even access the online features. Are the servers being overloaded perhaps? Can someone from EA take this issue seriously please. I am not the only one apparently.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @JoeSal718 

    How often are you disconnecting?

    We can go through some other steps that may help.

    • Check your ethernet cable for any damage. Also, make sure it's at least Cat6.
    • Try using alternate DNS settings with the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

    Also, if you haven't spoken to your ISP, it would be good to contact their support to see if they can check your connection for any issues.

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