I play NHL 22 on PS5. Overall I have enjoyed my experience however there has been a recurring problem that is making it very difficult to play well.While playing online vs other players I have experienced frequent random lag spikes or hiccups in game play. Sometimes the game glitches and plays the same sequence over and over. Other times I will have multiple 1-3 second lag spikes with no evidence on my network performance monitor. I have a very good internet connection and am not sure why I would be experiencing this issue. Needless to say playing competitively online makes these small spikes extremely frustrating. I’m not sure if it is connected but sometimes after a goal the camera pans out and just sits there until the celebration is over and my team name is displayed backwards by the fans in the crowd. As I said overall the game experience has been good but I would really like help finding a solution to help make the gameplay lag free. Thanks

@Tallguy206 That's most likely why this is happening. Wireless will be less stable no matter how close you are, but if the signal has to travel through walls and/or floors, it's going to be more susceptible to disconnects and lag. As a test, can you move to a TV that is within reach of a wire just to see if it makes a difference?

Game frequently lags for 1-3 seconds

16 Replies

EA_Aljo
Community Manager
4 years ago
Hi there, @Tallguy206

Thanks for reaching out to us. What mode(s) is this happening in? Also, do you use a wired or wireless connection?
Tallguy206
4 years ago
Hi! Thank you for getting back to me. This happens in hut rivals and champions. I have a wireless connection currently.
EA_Aljo
Community Manager
4 years ago
@Tallguy206

Can you switch to a wired connection or is your router too far away?
Tallguy206
4 years ago
I am unfortunately unable to do a wired connection. It is too far away.
EA_Aljo
Community Manager
4 years ago
@Tallguy206

That's most likely why this is happening. Wireless will be less stable no matter how close you are, but if the signal has to travel through walls and/or floors, it's going to be more susceptible to disconnects and lag. As a test, can you move to a TV that is within reach of a wire just to see if it makes a difference?
Tallguy206
4 years ago
That helped a lot. I guess I just need to find a way to have a wired connection. Thank you for the help.
EA_Aljo
Community Manager
4 years ago
@Tallguy206

You're very welcome. If you have any other issues, please contact us again. Good luck on the ice!
fanbase101
4 years ago
Product: NHL 22
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Be a tech support
What happens when the bug occurs? Game lags unbearably online
What do you expect to see? You guys resolve the situation
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here World of chel
What time did you see the bug? (HH:MM AM/PM) 11😛m and every other time I try
What is your time zone? ECT - GMT + 1:00
What is your gamertag/PSN ID? Demolisher8921
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English
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Every time I play online there is an unbearable lag, every step it lags on my wifi (with 100 % signal strength constantly) and if I connect on my wifi booster it disconects me from EA servers or other players!
My ping/ms keeps fluctuating from poor to fair to good yet when i do a internet test on my iPad the Ping/ms is constantly good! NO fluctuating! Any other game I play I have no lag ONCE OR EVER!!! Only on NHL on NHL 21 and now NHL 22 I stopped because of this but tried to come back however EA sports has been making this impossible!
So to sum up
100% (constant signal strength)
100% constant ms and ping on any other platform I test it on but NHL
Other games no lag like GTA no lag not even once NHL every step it lags!
Did all troubleshoots, deleted and re installed the game!
Can any one actually help?
I have never received such horrible service from a chat support in my entire life 6 agents spamig me automated messages arrogant replies and disconnecting the chat "accidently"
Agents such as Sushant and Sumo and all these people one even said he found THE SOURCE of the issue being my email not being updated they update it nothing changed and guess what chat disconects
I hope someone can actually help??
EA_Aljo
Community Manager
4 years ago
Hi there, @fanbase101

Are you able to move your console close enough to your router for a wire? It would be good to rule out any issues with being on a wireless connection.
fanbase101
4 years ago
At the moment no since I am renting a basement and the router belongs to the home owners and is screwed in upstairs I am trying to see if can get another router to try this by in the meantime I still doubt this is the issue since my signal strength is constantly 100% and my ping/ms on NHL goes from poor fair to good all unstable but when I check on my iPad doing the test in the same room it's all stable?
Also when I play GTA online I get no lags not even a bit literally none whatsoever however NHL seems to be the only game I have this issue with so I don't think it's an issue on my side it has to be something messed up on the server side (your side) connecting to me or something based on what I've just told you what do you think?
Also thank you for quick response the chat support has been horrible so far