Product: NHL 20Platform:Microsoft XBOX OneHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Not sureWhat happens when the bug occurs? Error message pops up saying go to profile that purchased the game (even) when on the correct profile.What do you expect to see? A fix Was the issue in online or offline mode? OnlineInsert Game Mode or Feature here Launching gameWhat time did you see the bug? (HH:MM AM/PM) Last weekWhat is your time zone? PNT (MST) - GMT - 7:00What is your gamertag/PSN ID? The DrTreasonPS4 Crash Reporting: Please copy the text you put in the crash report here. EASHL issues? Please insert your Club Region. What is your game language? EnglishI have done all the trouble shooting tips and tricks from both Xbox and EA Sports still didn’t work. I haven’t been able to play the game for a week now.

@NRand316 It sounds like you have the trial version. Try deleting the game from your system and reinstall it from the disk.

Game won’t launch for me NHL20 | EA Forums

12 Replies

NRand316
6 years ago
I am having the same issue. Whenever I try to launch the game it says the trial version of this game has expired even though I have the purchased disc in.
EA_Aljo
Community Manager
6 years ago
Hello, @djtreason

I'm not seeing the game on your Xbox account. I see you purchased it for PS4 though. Did you buy the game for both consoles or do you have EA Access on Xbox?
EA_Aljo
Community Manager
6 years ago
@NRand316

It sounds like you have the trial version. Try deleting the game from your system and reinstall it from the disk.
NRand316
6 years ago
@EA_Aljo Yep I did it several times before it actually worked,thanks
EA_Aljo
Community Manager
6 years ago
@NRand316

Great! I'm glad to hear that worked for you. If anything else comes up, let us know. Good luck on the ice!
NRand316
6 years ago
It happened again. And the only way I'm able to play was to join EA access.
EA_Aljo
Community Manager
6 years ago
@NRand316

That's really odd. I don't see why you're being forced to play through EA Access when you have the disk. Even when deleting everything NHL related off your console, you still can't install and play from the disk?
NRand316
6 years ago
No, the console still recognizes the trial. It must be a bug. Hope it's fixed for next year.
EA_Aljo
Community Manager
6 years ago
@NRand316

We're not getting other reports of this with NHL. It's a pretty strange issue. Have you tried clearing your alternate MAC address? If not, here are the steps for it:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know if that helps or not.
NRand316
6 years ago
Well, it'll be impossible to know for 30 days since I subscribed to EA access. But I will do this anyway as It is unique to any prior troubleshooting. I can't imagine I'm the only one affected by this.