I preordered the ultimate edition, and received both my September and October diamond packs, but have not received any for November. I know most people got them the last week of October, but I have not gotten anything. I have tried support multiple.times and have been told to "just wait". Would really like the content that I paid for.
Community ManagerThat was a few weeks ago. Can you try messaging @EAHelp on Twitter again and let me know when you do? I'll check with the team that handles those messages to make sure you get a response. Let me know when you do that so I can follow up on it.
Community ManagerCool. Who are you talking to? I'll try contacting them to make sure this gets handled.
Community ManagerI've gotten in touch with him. He should be helping you out. Sorry for all the trouble!
Community ManagerI talked to Bruce. I believe he let you know what's going on. It's a known issue and we're working on a resolution.
Community ManagerI definitely understand the frustration. We know some of you have run into this issue and it's being investigated. For now, keep an eye on our official channels for updates. When I have some news, I'll let you know as well.
Community Manager
