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chrislettire's avatar
chrislettire
7 years ago

HUT Monthly Reward

Product: NHL 19
Platform:Microsoft XBOX One
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Dont know if possible to look at individual accounts, but I have completed the 1st tier of February collectible reward sets, claimed them, and when I check it says tier 1 is completed, but i do not have the hut February rewards pack including the FebX10 Collectible, it is not in my collection, item inbox, or unopened packs sections.
What happens when the bug occurs? 1 time bug, when I completed 1st tier of February collectibles, saved and marked as completed with the full necessary collectibles, but I do not have the FebX10 collectible awarded and needed for the next tier.
What do you expect to see? The FebX10 Collectible should be in my hut packs or collection but it is not.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here NHL 19 HUT Monthly Collectible Rewards Tier 1
What time did you see the bug? (HH:MM AM/PM) 12:00 PM
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? WhaleRoosters
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

‌

Product: NHL 19
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Dont know if possible to look at individual accounts, but I have completed the 1st tier of February collectible reward sets, claimed them, and when I check it says tier 1 is completed, but i do not have the hut February rewards pack including the FebX10 Collectible, it is not in my collection, item inbox, or unopened packs section
What happens when the bug occurs? 1 time bug, when I completed 1st tier of February collectibles, saved and marked as completed with the full necessary collectibles, but I do not have the FebX10 collectible awarded and needed for the next tier.
What do you expect to see? The FebX10 Collectible should be in my hut packs or collection but it is not.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hockey Ultime Team Monthly Reward Tier 1.
What time did you see the bug? (HH:MM AM/PM) 12:00 PM
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? WhaleRoosters
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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20 Replies

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  • vanmeciv's avatar
    vanmeciv
    7 years ago
    @NHL_Live_Support Hahaha. Let me get this right.
    1. First open a pack.
    2. Add them to your collection.
    3. Assign the item to the set, by autofill, individually, or search collection.
    4. Then after you've been given the "complete set screen" confirmation
    5. You still have to press Y to "complete the set"?

    Also, why are my Daily and Event objectives still locked?
  • NHL_Live_Support's avatar
    NHL_Live_Support
    Icon for NHL Team rankNHL Team
    7 years ago

    @vanmeciv 

    Yep, you're correct with those steps 1-5.  If you do that, the progression objective should complete.  Can you check?

    Once you get through the 3rd group of progression objectives, the daily and event objectives should open up to you.

  • vanmeciv's avatar
    vanmeciv
    7 years ago

    Thank you!

    @NHL_Live_SupportThat's what I'm trying to say. Because of this incredibly archaic and convoluted step-by-step way of requiring the user to formulate Sets, my progressions isn't tracking my actual game play properly. For example, this second set of progressions, is "Win 1 game, Make 10 Hits, Complete a HUT Challenge, Complete 1 Set, and Take 10 SHOTS On Goal".

    Just to compare that to actual progress, I have (as of a few days ago):
    - Completed 36 Games
    - Made 261 Hits
    - Completed 34 Challenges
    - Completed at least one set with your assistance
    - Taken 521 shots

  • NHL_Live_Support's avatar
    NHL_Live_Support
    Icon for NHL Team rankNHL Team
    7 years ago

    @vanmeciv 

    I see now.  I think there's confusion on how objectives work.  Regardless of what you've done in the past, when a new group of objectives appear, you have to do those actions again.  So if it says Complete 1 Set, even though you've completed sets in the past, it doesn't know that.  You now have to complete 1 more set for this objective to unlock.

    This should resolve the issues you think you're encountering.  Please let me know.

  • vanmeciv's avatar
    vanmeciv
    7 years ago

    I see that now, except I've already completed what I estimate is probably 4 or 5 times through the objectives at least.

  • vanmeciv's avatar
    vanmeciv
    7 years ago
    @NHL_Live_Support I'd be closer to the 5th group, but because of the convoluted way of redeeming sets and the loaner cards not reading games remaining correctly, it's causing an improper fluctuation in tactical schemes through my gameplay.

    At this point, I couldn't even tell you the exact number of days I've played. So monthly rewards can't even be properly calculated.

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