One of your videos showed 3% packet loss. That would be why this is happening. Can you run that UO Trace for me?
I try both DNS 208.67.222.222 & 208.67.220.220 and also 8.8.8.8 & 8.8.4.4 but result is same. My connection to game server is poor (red). Is really strange and is sure not fault my internet speed.
Community ManagerThank you for support.
Please find attached open ports.
If you have any suggestions to change something let me know.
Yes i open TCP:3074,10000-10150,42127 and UDP:88,500,3074,3544,3659,4500,6000,10000-10150.
My internet speed is fast over 900mbs but connection to EA servers is really bad.
Yes i checked. I have ping over 200 in the game
I did it now again and is same as before.
The problem is that is unplayable online game because of delay response.
As i show that my internet is fast fiber connection and i am living near Bangkok not in some village and here is all area cover with fast internet. Then EA should warn customers that they not cover asia (Thailand) region because of servers distance..i am thankful for your time and support but more than to have fast fiber lan connection i can't do..
Hi, I'm posting a new test, and I played today, and unfortunately you can't tell from the video what the delay is, but how would I describe it when I play challenges or SB, everything is great, and I win matches on the highest difficulty. But then I play Rivals, and I'm not able to record .. I'll squeeze a pass and before the player passes, I'll lose the puck in the meantime .. I'll squeeze the movement and before he reacts, the opponent is already two steps ahead ... and when I start an attack, so my teammates stand still and again before they react, I'm without a puck, and all this just doesn't happen in other modes .. but you just can't recognize it in the video and you'd decide from it that I just can't play ....
Community ManagerYour test looks fine so I don't know why you're experiencing this. Unfortunately, I don't have anything else to suggest. If we can't see the lag or any issues with your test, we can't determine what's causing you to feel it. You could try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They may have some other suggestions.
