I've been playing this game everyday and now for some reason it's unplayable. In franchise mode it will go into a endless loading loop. It happens after a game, editing lines, literally doing anything. The only way to remedy it is by closing the game. But say I'm editing my lines and the loading loop happens, if I close the game, restart it, and go back to editing the lines it will literally do it again. I need a fix now as I love this game game. On ps4
Community ManagerBoot your console in Safe mode and choose Option 5, Rebuild Database.
Let that process finish, retry playing and let us know your results here, thanks.
Nope tried that and still doing the same thing.
I'm deleting and reinstalling it now. Though I'm not sure if that will do anything.
Community ManagerCan you try with a downloaded roster rather than a custom roster?
Do you have the game on an external drive? ->
https://answers.ea.com/t5/Technical-Issues/Franchise-Crash/m-p/8647511#M1283
My hame freezes afyer trades or edits, just started on 6/12/20. Can you help?
Xbox one X
Community ManagerHello, @rvbuda.
Do you have a previous save you can load instead? If not, I'm afraid your save may be corrupt. It's possible deleting the personal saved data for NHL could resolve this, but I also can't guarantee your save won't be lost. If you want to try this, highlight the NHL tile and hit the Menu button. It's the one to the right of the guide button. Then, go to Manage game & add-ons. Next, go to Saved data and delete the file with your gamertag on it. Delete it only from your console and not everywhere. When you connect again, you should download the cloud save, but I can't guarantee this is going to work every time so please keep that in mind as it could cost you to permanently lose the save.
thanks I will try
Community Manager
