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- @EA_Aljo Trying to hop on hut or even rush so frustrated been on text with eahelp all day long and no one can figure out first time buying a ea sports game since nhl16 and here we are not even being able to play the game mode I want never been so frustrated
Yes. It gave me the error code after I tried to create my team name and abbreviation. I reinstalled the game three times, reset my modem/router, rebuilt the database twice... and now I have access, just randomly worked. But now I get the error message when trying to setup a team for HUT Rush. I can play Mascot Mayhem, but crashes every time I try to use my own players.
I’m getting this issue when I go to create a hut I’ve talked to Ea help all day long now and no one can figure it out I’ve never been so frustrated
- EA_Aljo5 years ago
Community Manager
Did you download the update? This issue was fixed with the update that was released a few weeks ago. To check the version, view the game information by highlighting the NHL 21 tile on your console and navigate to the version information. It should say 1.2.1.0 if it's current.
Still giving me the error even with the patch, power cycling, deleting the game and all files, redownloading the game fully before launching, rebuilding databases, port forwarding the ps4 and nhl specific ports. The only thing I have not done is factory reset my machine.
Edit: not sure exactly what did it, but I got into hut. I think it was a clean delete of nhl then rebuilding the database then a clean install of nhl.
- EA_Aljo5 years ago
Community Manager
Great! If you have any other issues, please let us know. Have fun and good luck on the ice 🙂
Hello i bought NHL 21 Great Eight Edition on Xbox One S yesterday and i was playing just with friend now i wanted to play HUT but it shows me same error and i already reinstalled it and its not working..
EDIT: After 6 hours of sleep i tried it and its working
- EA_Aljo5 years ago
Community Manager
Xbox Live was having some issues yesterday that could have been affecting this so it makes sense it's now working as those issues were resolved last night. If anything else comes up, please let us know. Thanks!
- @EA_Aljo was buying some players off the auction went to go put them in my line up and when i click save changes to confirm the changes it says failure to retrieve data with the error code of e71db306c216ffe4-0000000000009999-c4f7fe3feb7bee04 done reinstalled twice and didnt fix so im clueless...
- EA_Aljo5 years ago
Community Manager
Try creating a new lineup with the same players. Don't delete those players. Just create a new lineup with them and make it active. That has been resolving this for others in the same situation. Let me know what happens. Thanks!
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