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ssolo97's avatar
ssolo97
4 years ago

No motion from player with puck

Product: NHL 22
Platform:Microsoft XBOX One
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? I'm not sure
What happens when the bug occurs? When playing in Franchise Mode, the player who receives the puck stops moving and will not respond to the control. I have updated the controller, used 3 different controllers, and tests each of them out and the issue will not resolve.
What do you expect to see? I want this fixed. Makes the game unplayable
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Franchise mode
What time did you see the bug? (HH:MM AM/PM)
What is your time zone? CST - GMT - 6:00
What is your gamertag/PSN ID? kingsol97
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

‌

hen playing in Franchise Mode, the player who receives the puck stops moving and will not respond to the control. I have updated the controller, used 3 different controllers, and tests each of them out and the issue will not resolve.

87 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @ssolo97 

    Have you tried power cycling the console yet? That fixes most game errors and is a solid first step to take.

    How to power cycle your Xbox console:

    1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console’s power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button  on your console to turn on the Xbox One.
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @ssolo97 

    Does it happen for all Franchises? If so, I'd try re-installing the game to see if results change. This could likely be corrupted files as we're not seeing others report this on a widespread scale. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @ssolo97

    Do you have the power cord plugged directly into the wall or something else?

    Would you be able to share the game to a different Gamertag on your console to see if it happens on that one? That way we can see if it's account specific?
  • ssolo97's avatar
    ssolo97
    4 years ago
    @EA_Blueberry The Xbox is plugged directing into to wall socket. I do not have another gamertag to share to unfortunately. Im starting to to think the game itself may be defective.
  • ssolo97's avatar
    ssolo97
    4 years ago
    @EA_Blueberry For some odd reason, the game has progressively gotten worse - making it unplayable. I’ve tried every corrective measure possible. It’s even happening in Play Now mode.
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @ssolo97 

    I'd hate to ask you to go this route but would you be willing to do a factory reset of the console? We are not getting any other reports on this so it sound very isolated to the account itself or hardware.

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