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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Account suspended for 72 hours. 72 hours is up, still locked out.

@trevorschmidt16 

If your account was suspended Friday, try waiting until tomorrow. It's possible the day has to end before the suspension is over.

4 Replies

  • trevorschmidt16's avatar
    trevorschmidt16
    6 years ago

    @EA_Aljo 

    That's incorrect. The email states: 

    "YOUR CLUB HAS BEEN PERMANENTLY DELETED, BUT YOU WILL BE ABLE TO ACCESS YOUR EA ACCOUNT AGAIN 72 HOURS AFTER THIS MESSAGE WAS SENT."

    I have a league game on NHL 20 tonight. It was suspended 1:54am on June 5th. If I have to wait until tomorrow then that means it was a 96 hour ban. I've sent two emails to EA without a response. Someone had better respond to this and unblock my account in the next hour.

  • trevorschmidt16's avatar
    trevorschmidt16
    6 years ago

    @EA_Aljo Still no answers from anyone and it's been almost 96 hours. Facebook can't help. Emails ignored. Phone calls aren't answered. If I'm going to be shut out of the game any longer I'd like a refund.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @trevorschmidt16 

    You'll need to contact the retailer you purchased the game from to inquire about a refund. 

    I see your case is still in the queue. Did you also try going through Twitter/Facebook?

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