Cant connect either. I miss watching hockey and unfortunately this is the only way to fulfill my jones. So hopefully when this * of a game starts working again, I can stomach the fact I've been purchasing the same game on release date since 1997. I wished every year can get it right, but I'm always disappointed.
Community ManagerI'm really sorry for the frustration. I'll try to help you get connected. What's happening exactly? Are you unable to connect after seeing the title screen?
I'm having the same issue.
Community ManagerHello, @forthebrand86.
Can you give me some more details on what exactly is happening? Also, it's good to start with power cycling as that often resolves connection issues. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
For me, it is almost every time I log into NHL 2020. I will click on Online Versus like 3 times and it rectifies itself and then connects to the EA Server eventually. I have had recent issues were I have lost connection to the server (even though I have zero issues with every other non-EA game online). I have a LAN connection and no issues with other games with connectivity to online games.
I have tried to power cycle both the router and PS4, no luck. Is this a known issue??
Community ManagerIt's not an issue we're aware of. Not one that is occurring for a lot of people. It seems to be just a small number of you.
Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.
No PC, have a Mac. In reading the message boards it seems that it happens to more than just a small number actually.
Community Manager
