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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Re: I can’t connect to the ea servers for nhl 21

@tobeatz 

The servers are currently up and running. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

12 Replies

  • @EA_Aljo Dude this doesnt work, reinstalled 4 times and still doesnt work. Get me an employee right now you guys swindled me outta 80 bucks. Even got a new router and this still doesnt work, ea sports this is why you’re voted the worst company year in year out period.

    Edit: Removed all caps. Please do not abuse formatting. - CM

  • Having same issue msg comes up right away as soon as I turn on my game. I have rebooted everything my router, modem and Xbox and still nothing???... What’s going on

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hello, @BUMPY96 

    Did you try the power cycling steps I previously suggested?

  • I cannot connect to the servers whatsoever like I’ve done all the rebooting of my router ps4 still can’t connect to the ea servers this game this year is trash I don’t know what else to try or I can. I get my * money back somehow??

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @goldenstamkos91 

    You can contact the retailer you purchased the game from to inquire about a refund.

    As far as this issue goes, try restoring the licenses with the steps here. Also, see if rebuilding your database will help. Those instructions are here.

  • I was just in a HUT game and in between the 2nd and 3rd period I all of a sudden lost connection to the servers.  It brought me back to the main menu and now I can’t connect.  How do I fix this?

  • rick-rangerous's avatar
    rick-rangerous
    New Hotshot
    5 years ago
    @EA_Aljo Update 1.20
    That seems to be the problem.
    No issues when playing nhl20.
    Just tried...
    For the record: your power cycle voodoo never works.
    To be honest: Game is good but the online performance is rock bottom. No offense, just an opinion.
  • kujis24's avatar
    kujis24
    5 years ago

    When we get NHL what Works. Its not so hard. If you dont get blue screen then servers are down. Same issues than nhl20

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Pittsy1999 

    The servers were down for an update. However, if you're on PS4, we're aware of server issues and investigating them.

  • Same here connection failed ! Some of my friends have the same problem !!!