Re: Input lag?

@sidarg1 

Can you run the test again and be sure to follow all of the instructions? It looks like you stopped early and didn't hit the Poll button.

My mistake. I did it all now. Please find attached results.

@sidarg1 

Was this test run on a wireless connection? If so, it needs to be wired so that it's the same connection you normally play on. Wireless is going to be a lot worse than wired so these test results wouldn't really apply if you're playing wired.

Yes this tests was done on pc wireless. But for game i use lan cable on ps 4.

Now i did tests with wired pc.

Please find attached results and internet speed test.

Thanks for fast respond

@sidarg1 

You're getting some very high ping times before you reach our servers. Where are you located?

I am living in Thailand. Have fast fiber internet as you can see and I no have any issues with other games online. Have any solution for nhl?

@sidarg1 

Can you try the test again, but use the European IP that's list in the instructions?

I did tests on pc with all IP.

Please find attached all results.

Looking forward for solution.

Best regards

@sidarg1 

You've got some very high ping times before you reach our servers. Where are you located?

I am living in Thailand. I am not stay in some village but in city which is all cover with fast fiber in internet as you can see on test. So what solution i have to solve connection to EA servers?

Best regards

@sidarg1 

Your ping times are still high, but again, that could be due to the distance. You said the ports have been opened, but have you tried alternate DNS servers? If not, follow the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

I try both DNS 208.67.222.222 & 208.67.220.220 and also 8.8.8.8 & 8.8.4.4 but result is same. My connection to game server is poor (red). Is really strange and is sure not fault my internet speed.

@sidarg1 

Most likely, this is an issue with your ISP as you're still getting high ping times before our servers are reached. Did you already try opening the ports for NHL? They are listed here.

Thank you for support.

Please find attached open ports.

If you have any suggestions to change something let me know.

@sidarg1 

Did you open the ports specific for NHL?

Yes i open TCP:3074,10000-10150,42127 and UDP:88,500,3074,3544,3659,4500,6000,10000-10150.

My internet speed is fast over 900mbs but connection to EA servers is really bad.

@sidarg1 

Can you run the UO Trace again? I'd like to see if the test results still show those high ping times.

Yes i checked. I have ping over 200 in the game

@sidarg1 

Can you please run the UO Trace and take a screenshot of the results?

I did it now again and is same as before.

The problem is that is unplayable online game because of delay response.

@sidarg1 

Those high ping times are happening before you reach our servers. That would be an issue with your ISP. Unfortunately, there's nothing else I can do to help with this. I'm very sorry ☹️

@MaraSGc 

Can you get me some video of the delay you're experiencing?

As i show that my internet is fast fiber connection and i am living near Bangkok not in some village and here is all area cover with fast internet. Then EA should warn customers that they not cover asia (Thailand) region because of servers distance..i am thankful for your time and support but more than to have fast fiber lan connection i can't do..