Forum Discussion
29 Replies
- EA_Aljo5 years ago
Community Manager
Can you run the test again and be sure to follow all of the instructions? It looks like you stopped early and didn't hit the Poll button.
- sidarg15 years agoNot applicable
My mistake. I did it all now. Please find attached results.
- EA_Aljo5 years ago
Community Manager
Was this test run on a wireless connection? If so, it needs to be wired so that it's the same connection you normally play on. Wireless is going to be a lot worse than wired so these test results wouldn't really apply if you're playing wired.
- sidarg15 years agoNot applicable
Yes this tests was done on pc wireless. But for game i use lan cable on ps 4.
Now i did tests with wired pc.
Please find attached results and internet speed test.
Thanks for fast respond
- EA_Aljo5 years ago
Community Manager
You're getting some very high ping times before you reach our servers. Where are you located?
- sidarg15 years agoNot applicable
I am living in Thailand. Have fast fiber internet as you can see and I no have any issues with other games online. Have any solution for nhl?
- EA_Aljo5 years ago
Community Manager
Can you try the test again, but use the European IP that's list in the instructions?
- sidarg15 years agoNot applicable
I did tests on pc with all IP.
Please find attached all results.
Looking forward for solution.
Best regards
- EA_Aljo5 years ago
Community Manager
You've got some very high ping times before you reach our servers. Where are you located?
- sidarg15 years agoNot applicable
I am living in Thailand. I am not stay in some village but in city which is all cover with fast fiber in internet as you can see on test. So what solution i have to solve connection to EA servers?
Best regards
- EA_Aljo5 years ago
Community Manager
Your ping times are still high, but again, that could be due to the distance. You said the ports have been opened, but have you tried alternate DNS servers? If not, follow the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
- sidarg15 years agoNot applicable
I try both DNS 208.67.222.222 & 208.67.220.220 and also 8.8.8.8 & 8.8.4.4 but result is same. My connection to game server is poor (red). Is really strange and is sure not fault my internet speed.
- EA_Aljo5 years ago
Community Manager
Most likely, this is an issue with your ISP as you're still getting high ping times before our servers are reached. Did you already try opening the ports for NHL? They are listed here.
- sidarg15 years agoNot applicable
Thank you for support.
Please find attached open ports.
If you have any suggestions to change something let me know.
- EA_Aljo5 years ago
Community Manager
Did you open the ports specific for NHL?
- sidarg15 years agoNot applicable
Yes i open TCP:3074,10000-10150,42127 and UDP:88,500,3074,3544,3659,4500,6000,10000-10150.
My internet speed is fast over 900mbs but connection to EA servers is really bad.
- EA_Aljo5 years ago
Community Manager
Can you run the UO Trace again? I'd like to see if the test results still show those high ping times.
- sidarg15 years agoNot applicable
Yes i checked. I have ping over 200 in the game
- EA_Aljo5 years ago
Community Manager
Can you please run the UO Trace and take a screenshot of the results?
- sidarg15 years agoNot applicable
I did it now again and is same as before.
The problem is that is unplayable online game because of delay response.
- MaraSGc5 years agoSeasoned AdventurerHi, I'm writing again if you can please advise me what else to do or change so that the game works for me without delay ?!
- MaraSGc5 years agoSeasoned AdventurerI set up DNS as follows: primary DNS as "208.67.222.222" and secondary DNS as "208.67.220.220" and no change.
- EA_Aljo5 years ago
Community Manager
Those high ping times are happening before you reach our servers. That would be an issue with your ISP. Unfortunately, there's nothing else I can do to help with this. I'm very sorry ☹️
- EA_Aljo5 years ago
Community Manager
Can you get me some video of the delay you're experiencing?
- sidarg15 years agoNot applicable
As i show that my internet is fast fiber connection and i am living near Bangkok not in some village and here is all area cover with fast internet. Then EA should warn customers that they not cover asia (Thailand) region because of servers distance..i am thankful for your time and support but more than to have fast fiber lan connection i can't do..