EA_Aljo
Community Manager
Community ManagerRe: Input lag
Did the input lag just recently begin or has it always been an issue?
Forum Discussion
I have felt it in past years aswell. Not every year tho . And it is not always there . Usually the game plays fine for months . Then out of nowhere with no switches to gear or network it turns to fat man lag . And it usually lasted for 2-3 months of incredible horrible gameplay, and randomly throughout the bad months you will get a game or two in that plays perfect like you know the games should play .
My guy has the turning radius of a 18 wheeler and the reaction time of sloth
- EA_Aljo
We should go through some troubleshooting to see if we can get the lag cleared up. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
- Maybe you should ask Amazon web servers to power cycle their equipment because it’s not us. There’s 60 pages of the same issue and the only constant is your servers. I doubt all these people have the same ISP and modem. It cost money to check your backend so that’s probably why it’s never going to be fixed.
- EA_Aljo
Even though this thread is 60 pages long, there's a high amount of people with multiple posts so the actual number of reports is significantly less than it appears. Which is also still far less than the number of people not reporting any issues. We're still not finding any problems with our servers, but as always, we'll keep monitoring for them.
- Not all people are reporting them on this page but when the game was relevant months ago it was all over Twitter and streamers in Twitch. Like I said I’m not concerned about it anymore I just moved on. Consider me a lost customer I will not be buying NHL 23… It’s too bad because I’ve purchased every game since NHL 93.
- EA_Aljo
We're aware this isn't the only place lag is reported, but you mentioned this thread as proof the problem is on our end. I'm just saying, it's quite a bit less than it looks. A quick search of popular NHL subs on Reddit doesn't have daily mentions of lag as well. Again, this doesn't represent the entire playerbase, but when there is a connection issue on our end, we see a far higher number of complaints across all platforms. - Reddit used to have daily mentions of lag in NHL 22 when people were playing it but the game has nobody playing it anymore that’s why there’s no one reporting it now.
- EA_Aljo
I went back a few months. Also, the opening rounds of GWC is when a high amount of players are active and there wasn't an increase in reports of lag.
- @EA_Aljo because the average gamer wouldn't notice a significant disadvantage in the game. Literally just played a guy that outskated my 97 MacKinnon with a 93 Simmonds LMAO and scored a tying goal with 7 seconds left in the game. Ice tilt/input lag/lag compensation, call it whatever you'd like but there is something flawed with your game on HUT. Biggest scam of a game mode and robbery of people. No such thing as skill. GWC is a joke of a competition too as it's all based on server connectivity. Why don't you look at the amount of games the people that complain about this issue. I'm sure they are all hard-core NHL gamers and would notice the little things that average/new gamers might no notice yet even care.
- EA_Aljo
Next time you see a player outskated that shouldn't be, please get some video. So far, there hasn't been one provided that shows this is happening due to anything other than normal game mechanics. Being flatfooted or not having momentum from skating, turning or deking, fatigue, etc. Just because a lower-rated player scores on you, that doesn't mean the game forced it because it wants you to lose. Chances are excellent that in these situations if we could see a replay, there would have been mistakes made that lead up to the goal. A bad turnover, a missed hit, letting the AI play D for you, passing the puck out with your goalie when you should have taken a faceoff, etc. Without video, we can't truly see what happened.
- @EA_Aljo How can I get a video when your game doesn't allow for me to instant replay that far back in the game? And when we both start skating from my opponents defensive zone all the way to my defensive zone and the guy skates like 99 speed and acceleration while MacKinnon skates like he's 400 pounds is beyond me. This is Wayne Simmonds we are talking about lmao. If you watch hockey you'd know that would be an easy catch up for MacKinnon and with a green energy bar.
- @EA_Aljo absolutely true holy truth, as with passes, it's our problem when the game passes inaccurately because you lose because you can't pass exactly but yes it's my fault, I'm here for me, even if EA confirmed that it's in the game instead of The game fixed what you have to fix the seats in the stadium like the robot OMG
- @EA_Aljo I'm not talking about how much people spend on their teams. It's the fact that there is some sort of ice bias each game where one team can't poke check or hit or anything because of some sort of input lag. You guys talk that there's no such thing as ice tilt yet the experience of the game varies each match no matter what kind of setup or connection you have. You have countless people trying to explain this and you go back to your excuse of troubleshooting that does jack all.
- EA_Aljo
There is no bias. None whatsoever. If you have a video a game showing one team able to poke while the other can't, let me know. If pokes are connecting with the puck by one team and the puck isn't reacting, we need to see this so it can hopefully be addressed. So far, I'm not seeing any reports or videos of that though.
@EA_Aljo wrote:There is no bias. None whatsoever. If you have a video a game showing one team able to poke while the other can't, let me know. If pokes are connecting with the puck by one team and the puck isn't reacting, we need to see this so it can hopefully be addressed. So far, I'm not seeing any reports or videos of that though.
This is just an incredible statement after 60 pages of people complaining. Of course there is bias, not in the game but due to the connection quality / netcode / lag compensation. I started playing again two weeks ago after a long break and the last weekend as well as Monday were absolutely terrible again, fat man lag and connection disadvantage all the way. And everybody basically has a stacked team so the shortcomings in connection quality are exposed clearly but I've been telling you this for the last couple of months so there is still a slight hope that somebody at EA has listened.
To make my case, just a small sample of what fun I had, down one goal late even though I outplayed my opponent and having a line full of 99 OVR players.
1. Hedman never touches the puck, only the stick of Stamkos. Stamkos looses the puck, animation is still the same as having puck possession for a short moment.
2. Bunting turns and looses the puck. How? I don't know. At least you can see the passing animation without the puck.
3. Turnover (strange animation at 0:25), Hedman passes to Bunting, he misses the wide open net with his one-timer.
4. Bunting cross-crease pass to Stamkos, awkward animation, easy save.This only happens with a connection disadvantage, stable connect and I would have scored at least two goals here, probably three goals.
Complete game was like this, could have sent you more examples (we've have sent you lots of videos with evidence btw) but it's August and I don't worry about this anymore. All I can say it that usually one team has an advantage due to the connection / lag compenstation and one team has a disadvantage, that's pretty clear to me after having played way too many games.
But I'm a positive thinker, I'm looking forward to what EA is doing for NHL 23 to improve connection quality, especially in Western Europe.
- EA_Aljo
@prospero99c wrote:1. Hedman never touches the puck, only the stick of Stamkos. Stamkos looses the puck, animation is still the same as having puck possession for a short moment.
2. Bunting turns and looses the puck. How? I don't know. At least you can see the passing animation without the puck.
3. Turnover (strange animation at 0:25), Hedman passes to Bunting, he misses the wide open net with his one-timer.
4. Bunting cross-crease pass to Stamkos, awkward animation, easy save.1. You can knock the puck loose by making contact with the stick. This is intended.
2. Bunting loses the puck from the defender contacting his stick when using DSS.
3. Incidental contact knocks the puck loose. The defender is in a better position to pick it up.
4. I'm not seeing an awkward animation. He goes to his backhand for the shot since there wasn't enough time to get into position to receive the puck on his forehand.
These are not related to the strength of the connection.
@EA_Aljo wrote:
@prospero99c wrote:1. Hedman never touches the puck, only the stick of Stamkos. Stamkos looses the puck, animation is still the same as having puck possession for a short moment.
2. Bunting turns and looses the puck. How? I don't know. At least you can see the passing animation without the puck.
3. Turnover (strange animation at 0:25), Hedman passes to Bunting, he misses the wide open net with his one-timer.
4. Bunting cross-crease pass to Stamkos, awkward animation, easy save.1. You can knock the puck loose by making contact with the stick. This is intended.
2. Bunting loses the puck from the defender contacting his stick when using DSS.
3. Incidental contact knocks the puck loose. The defender is in a better position to pick it up.
4. I'm not seeing an awkward animation. He goes to his backhand for the shot since there wasn't enough time to get into position to receive the puck on his forehand.
These are not related to the strength of the connection.
Ok, I disagree but I'll bite. First of all, can you please explain what DSS stands for? And let's assume all this has nothing to do with the connection, I am wondering: Why are you rewarded for bad poke checks? My players are losing the puck even though my opponent never comes close to touching the puck. Is that by design?
- EA_Aljo
DSS is the Defensive Skill Stick. That is enabled by holding in RB/R1. Can you point out in your video when the puck is being lost when no one is coming close to it?
I'm talking about the stick touching the puck while my players carry the puck, that is not happening in the video. It's what you call incidental contact, so it's all RNG? My players could've kept the puck if the games decides that way?
- EA_Aljo
I would need to see video of this happening. It shouldn't be unless you're deking without high enough ratings to pull those moves off.
Frostbite games, critical bugs
All games in the EA catalog running under the frostbite engine have been experiencing the same bugs : slow menus, huge latency (even in solo mode), low framerate, crash in career mode, bugs in career mode, controller configuration not saved in kickoff mode (bug on all platforms since many years! ), graphic bugs, game crashing. and more!
EA will tell you this is your TV or another excuse meanwhile they are aware of the situation! (same for playstation who will say you are the first people that point out this bug). According to an article ( translated from Frecnh by google : https://www-gamekult-com.translate.goog/actualite/mais-bon-sang-c-est-quoi-le-probleme-avec-frostbit... )
I suggest you to read it, it’s really interesting and it helps to understand why there is so many problems with those games under the Frostbite engine.
Regarding the extreme latency for the menus, it could be explained both because of how Frostbite is designed and the fact developpers are facing an engine that is not well documented (fact mentionned by the above article)!
Indeed, “The Frostbite Engine is a multiplayer FPS engine. The whole basic architecture is defined around a client-server system. If you want to make a single player game, the engine forces you to do three times more things than necessary You will do more work because the architecture asks you if you want to run such and such thing on the client or on the server. If it runs on the server, the engine will ask you how to manage the latency, how to fix for bad network between clients - what players call netcode. All of these things will get in your way in your implementation phase. “
https://youtu.be/OjYIczSzqEA?t=207
A french streamer, Lusty, already reported that many users got slow menus on Madden 2023, a game running under Frostbite.. sad news. We expect better on FIFA 23. We hope…
Community Highlights
- EA_Aljo3 months ago
