Forum Discussion

salkinb's avatar
salkinb
5 years ago

Telia ISP - My ping is doubled, what to do?

I use to have 10-12 now I have 24-26 ms. Need to fix it before gwc playoffs. 
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@peralfons

We're still not aware of any issues with our servers or game that would cause this. When we see a high amount of reports coming from one ISP, normally it's an issue on their end. Players from Sweden would be routed to servers outside their region if a lower ping was found. It also could be a routing issue from the ISP. We'll keep an eye on this, but at this time, we're not finding any issues on our end that we can fix.

Raeh87's avatar
Raeh87
5 years ago
@EA_Aljo Reach out to Telia to see if you can fix it together then... This is really frustrating.
  • Raeh87's avatar
    Raeh87
    5 years ago

    FIX YOUR STUFF!!!!

    • arvidzon1974's avatar
      arvidzon1974
      5 years ago

      Have the same issue. Had a 19-22 in ping when playing Rivals NHL and now, if lucky I have 35 and it can peak to over 900(!!) in ping. Usually nowadays I have 47-65 in ping. It´s been like this for couple of weeks. Impossible to play so I have quit playing all EA Games. Telia appear to don´t know anything and can´t answer a question. 

      (Most annoying in this is that Telia sends out that they gonna charge me more every month because I will get faster Internet. LIke spitting in my face)

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @arvidzon1974 

        Have you also gone through troubleshooting to make sure there are no issues with your connection?

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