Product: NHL 19Platform:Microsoft XBOX OneHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? So I know you guys are aware of the issue where you guys removed the 96 Bobby Hull monthly collectable without notifying any of your paying customers is quite rude and not good for business What happens when the bug occurs? You removed the content so I cannot state a proper what happens what happens is tier 5 monthly reward collectables is goneWhat do you expect to see? Should be my tier 1-5 monthly collectables is the set portion of Hut that was there march 1 through 7.Was the issue in online or offline mode? OnlineInsert Game Mode or Feature here HUTWhat time did you see the bug? (HH:MM AM/PM) 10:10amWhat is your time zone? AST - GMT - 9:00What is your gamertag/PSN ID? Terrible T 420PS4 Crash Reporting: Please copy the text you put in the crash report here. EASHL issues? Please insert your Club Region. What is your game language? EnglishWhat happened to my 96 Bobby Hull Collectable I could acquire go?

Yes, saw this today as well and would like an update or correction to this from EA Sports asap. Bobby Hull 96 was clearly a reward for playing in March and now has been removed, either accidentally or intentionally. Some fix or explanation is warranted.

What's the point of collecting when there is no legend to obtain? @NHL_Live_Support .. Who is replacing Bobby Hull? Stop giving out vague answers that avoid your responsibility in the matter you have removed our tier 5 monthly rewards

This is straight up foolish if ive ever seen foolish ever.Thank you for contacting us. Sanjeev will help you soon.SanjeevThank you for contacting EA HELP, my name is Sanjeev, may I start with your first name please?youAaronSanjeevNice to meet you Aaron. I hope you are doing good.SanjeevI can see that you have created the case for NHL 19. Could you please explain how may I assist you in this game?youIn my sets on HUT I remember going in there and seeing Bobby Hull was this months card you get with monthly tradein cards and now my last box is goneyoumy last monthly list shows my last box I will receive a x65 and god plus pack and that's all, there isn't any box to trade in the x65 after I receive ityoui have 5 boxes total and the last one is to trade in 3 for 1 monthly cards and the one before that is where i gain the x65youafter the x65 i should have another section of boxes to fill in which would give me Bobby Hull and its goneyouok are you atill here?????SanjeevI apologize for the delay in response.SanjeevYes I am right here, and checking for the options.youokSanjeevThank you!youwell you know my issue now and its been that way since i noticed yesterday and not ok if im going to collect all the cards and not be able to get the player after all of that, i got running around i gotta do so please leave a chat with my options or what the fix may beSanjeevThank you and thanks for waiting so patiently.SanjeevAs I checked, I am not seeing any option to fix the issue you've reported however as you are our valuable member, so I am just checking for the available options for you.SanjeevPlease let me know if we are connected.youi know it was there before and nbow its gonewellSanjeevMay I please know your Xbox GT?>younewport420ajcyouNewport420AJCSanjeevThank you!SanjeevYou are missing competitive seasons rewards, right?SanjeevPlease let me know if we are connected?SanjeevAs I have not received any response from your side, so I am now ending this session, if you need more help, please get in touch with us again.https://help.ea.com/en-us/help/faq/contact-ea-help/

I thought I was the only one having this issue, guess it's everyone.

Hey everyone, Please continue to collect March collectibles and you will be able to submit them before the end of March!

Where did Bobby Hull go? | EA Forums

17 Replies

TerribleT420
7 years ago
Hmmm interesting yes?
nhl19isnotgood
7 years ago
I thought I was the only one having this issue, guess it's everyone.
Daddyo2
7 years ago
Yes, saw this today as well and would like an update or correction to this from EA Sports asap. Bobby Hull 96 was clearly a reward for playing in March and now has been removed, either accidentally or intentionally. Some fix or explanation is warranted.
NHL_Live_Support
NHL Team
7 years ago
Hey everyone,

Please continue to collect March collectibles and you will be able to submit them before the end of March!
TerribleT420
7 years ago
What's the point of collecting when there is no legend to obtain? @NHL_Live_Support .. Who is replacing Bobby Hull? Stop giving out vague answers that avoid your responsibility in the matter you have removed our tier 5 monthly rewards
NE14A692420
7 years ago
This is straight up foolish if ive ever seen foolish ever.

Thank you for contacting us. Sanjeev will help you soon.
Sanjeev
Thank you for contacting EA HELP, my name is Sanjeev, may I start with your first name please?
you
Aaron
Sanjeev
Nice to meet you Aaron. I hope you are doing good.
Sanjeev
I can see that you have created the case for NHL 19. Could you please explain how may I assist you in this game?
you
In my sets on HUT I remember going in there and seeing Bobby Hull was this months card you get with monthly tradein cards and now my last box is gone
you
my last monthly list shows my last box I will receive a x65 and god plus pack and that's all, there isn't any box to trade in the x65 after I receive it
you
i have 5 boxes total and the last one is to trade in 3 for 1 monthly cards and the one before that is where i gain the x65
you
after the x65 i should have another section of boxes to fill in which would give me Bobby Hull and its gone
you
ok are you atill here?????
Sanjeev
I apologize for the delay in response.
Sanjeev
Yes I am right here, and checking for the options.
you
ok
Sanjeev
Thank you!
you
well you know my issue now and its been that way since i noticed yesterday and not ok if im going to collect all the cards and not be able to get the player after all of that, i got running around i gotta do so please leave a chat with my options or what the fix may be
Sanjeev
Thank you and thanks for waiting so patiently.
Sanjeev
As I checked, I am not seeing any option to fix the issue you've reported however as you are our valuable member, so I am just checking for the available options for you.
Sanjeev
Please let me know if we are connected.
you
i know it was there before and nbow its gonewell
Sanjeev
May I please know your Xbox GT?>
you
newport420ajc
you
Newport420AJC
Sanjeev
Thank you!
Sanjeev
You are missing competitive seasons rewards, right?
Sanjeev
Please let me know if we are connected?
Sanjeev
As I have not received any response from your side, so I am now ending this session, if you need more help, please get in touch with us again.
https://help.ea.com/en-us/help/faq/contact-ea-help/
TerribleT420
7 years ago
I like how they think its CS when it's totally not at all they are probably hoping everyone forgets like always and I guess skip this month's haven't yet seen an actual response from EA anywhere or them even acknowledging the situation been 3 days now
rvelisbvckvgvin
Seasoned Newcomer
7 years ago
Same problem here !!
glockman1022
7 years ago
NHL Live Support -
Thank you for your response, however there's seems to be a lot of doubt from other users that EA will actually put the Bobby Hull reward back up. A lot of users are stating that once EA brings something down, they never put it back up. Could you provide a little more information, such as when it will be put back up and why it was taken down in the first place? I think the users are at least owed that. There also seems to be some opinions that because EA has the NHL license they really don't hold much value to the users because they had the market locked. I hope that's not the case as users will eventually get fed up and you'll lose a large customer base. I would hate to see that happen because I love the NHL game and would hate to see it go away.
Thank you for your time in advance and look forward to receiving your response.
RarAle2
7 years ago
@NE14A692420 wrote:
This is straight up foolish if ive ever seen foolish ever.

https://help.ea.com/en-us/help/faq/contact-ea-help/
OMG, this is how your conversation with EA support went?! These guys are absolutely unbelievable! What a waste of time! Aren't we the fooled ones for buying this game and paying for HUT points?
EA? Anyone out there? Wake up! Now it's the perfect time to offer an explanation and a reply to all your customers...