Hi guys, i am having heavily issues with online games during HUT. The game keeps freezing during games and then my xbox is shutting down completly.The picture freezes for about 10 seconds, then i am getting a green/grey screen full of pixel before the console turns itself off.I have plugged in the xbox directly to the wall and also did a hard reset already. Nothing helps. Any suggestiins how to solve this problem? I play on Xbox Series X in Europe. Connection is steady. No package loss or ping peaks. No other game shows this behavior.Thank you.

Hey @EA_Blueberry,no, i have not. I reinstalled the game and now it works well so far. Probably some software bug.Thx for your support.

@EA_Blueberry sry mate, have not seen the response yet. But i can tell that i did all of the solutions except the one with the MAC address.I made a decision myself and put my xbox on a repair order. Cuz in some German threads it was mentioned that it might be a hardware issue. When I get it back I can give you feedback if it is still a problem.Again, thank you for the support. I will keep you upated.

@r3ns0n wrote: Havent checked the temperature yet. Sometimes this is happening on the first game of the day, 10 mins in. Xbox is standing alone under my desk, atleast 40 cm to next objects. If it really overheats after that short period i may have to send it in. I have read that there have been same problems with other games which have been designed for next gen consoles (e.g. CoD, Battlefield). Thats why i think it is not the console itself I strongly recommend taking it out from under the desk. That is going to be a haven for dust collection and since it's not in the open it could lead to overheating since it's a contained space.The console has a surge protector built into it. You'll want to make sure the console is plugged directly into the wall outlet. It might also help to put your power setting to Energy Saving Mode if you have it set to another setting.

@r3ns0n Hey im not a xbox guy but have you checked the console its self to make sure its not over heating ?

@gruddzy_e2rb9i1 I've had the same problem also. NHL 21 on the Series X seems to be running hotter than it should.

Xbox keeps freezing and turns off

15 Replies

gruddzy_e2rb9i1
4 years ago
@r3ns0n Hey im not a xbox guy but have you checked the console its self to make sure its not over heating ?
KlariskraysNHL
Hero
4 years ago
@gruddzy_e2rb9i1 I've had the same problem also. NHL 21 on the Series X seems to be running hotter than it should.
r3ns0n
4 years ago
Havent checked the temperature yet. Sometimes this is happening on the first game of the day, 10 mins in. Xbox is standing alone under my desk, atleast 40 cm to next objects. If it really overheats after that short period i may have to send it in.
I have read that there have been same problems with other games which have been designed for next gen consoles (e.g. CoD, Battlefield). Thats why i think it is not the console itself
gruddzy_e2rb9i1
4 years ago
@KlariskraysNHL If it seems to be running hottter then what you know it might run at temp wise, might kneed to try taking the case of the console and checking its not getting clogged with dust. Consoles are known for collecting dust and nasty bits inside them. Give it a good blow out.
Or try getting in touch with a technician and explain the problem with them they may be able to help you better then what i can
gruddzy_e2rb9i1
4 years ago
@r3ns0n i would say try getting a contact with a xbox technician in your local erea, they may be able to help you better then what i can.
it might not be a overheating issue but a rule i use is to make sure i wipe and clean all my console's and all the surfaces they are on at least every other week just to try and stop dust getting into my consoles.
EA_Blueberry
Community Manager
4 years ago
@r3ns0n wrote:

Havent checked the temperature yet. Sometimes this is happening on the first game of the day, 10 mins in. Xbox is standing alone under my desk, atleast 40 cm to next objects. If it really overheats after that short period i may have to send it in.

I have read that there have been same problems with other games which have been designed for next gen consoles (e.g. CoD, Battlefield). Thats why i think it is not the console itself

I strongly recommend taking it out from under the desk. That is going to be a haven for dust collection and since it's not in the open it could lead to overheating since it's a contained space.

The console has a surge protector built into it. You'll want to make sure the console is plugged directly into the wall outlet.

It might also help to put your power setting to Energy Saving Mode if you have it set to another setting.
r3ns0n
4 years ago
@EA_Blueberry i moved it from under the desk to next to the desk. So, there is nothing that could lead to overheating. I also checked the temperature, not warm at all.
Dust should not be a problem yet. The console is just one week old.

Just noticed another thing. When the games freezes I am able to return to the home screen and shut down NHL 22. Therefore I guess the problem is the game not the console.
EA_Blueberry
Community Manager
4 years ago
Hey, @r3ns0n

Do you happen to have any devices plugged into the console or use an external hard drive with it (whether for the game or not)?
r3ns0n
4 years ago
Hey @EA_Blueberry,
no, i have not. I reinstalled the game and now it works well so far. Probably some software bug.

Thx for your support.
r3ns0n
4 years ago
Hey @EA_Blueberry ,
no, i have not. I reinstalled the game. It works fine so far. Probably some software bug.
Thx for your support.
Have a good one :-)