Banned account

@EA_Darko This is not a solution. The problem I am having is that the Terms of Service team will not conduct a proper investigation. My cases get denied immediately after I submit them. What I am looking for is the contact information to have the Terms of Service team investigated for not doing their job properly.

@EA_Darko The customer service system is broken. Every adviser says I need to talk to the TOS team. The issue is that there is no way to talk to them. In numerous forums threads, customers are having the same issues, and I have noticed this same copy and pasted answer is on all of them.

How can I contact the TOS team when there is no avenue for that? Then the final answer becomes "If the TOS team denies your claim, theres nothing that can be done."
Does that mean every customer should just give up the investment they made into this company? We should be ok with what looks like essentially theft? If you think the answer is yes, that is delusional.

Honestly Darko, I'm not trying to be disrespectful, but you have copy and pasted the same answer without actually reading these problems. Your answer is invalid and does not work. If you honestly want to help this gaming community, then please, help. Copy and paste functions do not help the community that are made of people.

@EA_Darko Still waiting on that help.

Hey @jinerator, like yourself we CMs do get a lil time off each week. If you are posting and a CM is not responding it's worth talking a moment and giving them time to respond.

I can assure you that our TOS team fully investigates all appeals submitted. If they have denied your request then there is nothing that we can do to change this on AHQ.

As for copy and pasting the info, when it comes to TOS cases there is nothing that we can do to assist with them on AHQ. All we can do is direct you to the TOS team.

Darko

@EA_Darko Sure thing. You had two days to reply, but anyway...

When I talked to the EA Help part, they directed me to the AHQ community. So, yes, its all copy and paste. Or maybe you should communicate with the EA Help department on where they send us.

Also, I have had plenty of patience. I have been waiting for EA to do anything for my account (especially an actual investigation) since the beginning of April. Its now June. So how much time do they need off?

Hope you enjoyed your weekend.

@EA_Darko Honestly, what bothers me more than anything isthat there are all these departments for customer service, and no one can help. Is anyone aware of that?

How fair is that to your gaming community? We just want to get back to our game, and not just keep wasting time with customer service. I didn't ask to be banned. I was wrongly banned. I looked for help in every department EA claims to provide. They all say the same things.
1. TOS is who I need to contact.
2. Their department cant do anything from their end.
3. Theres no real way to contact the Terms of Service team.

I know they aren't doing true investigations because I will get denied instantly after I submit a claim.

So, if you aren't able to help, or not willing to help, you might as well take another day off.

Hey @jinerator I'm going to lock this thread as there is nothing more that we can do to assist you on AHQ.

If our TOS team have repeatedly denied your appeals then I'm sorry to say but there is no team who can assist you in changing this.

Please do not create further thread's for this issue.

Darko